Senior Software Engineer

Senior Software Engineer

You are passionate about improving the reliability and operation capability of mission-critical services.

We are solving complex problems by creating solutions that will delight our customers.

Together we work with some of the best minds in tech using best of breed technologies.

Do work that matters.

We're building tomorrow's bank today, which means we need world-class engineers to help us redefine what customers expect from a bank. Our Engineering team are the brains behind Australia's number one banking app, Netbank, Cardless Cash, Comm Sec Pocket and Spend Tracker. Commonwealth Bank is embarking on a rebuild of our Engineering culture as well as a significant part of our Enterprise. Everything from payments to internet banking and mobile apps, as well as legacy monoliths will be rebuilt over the coming years. This is a significant opportunity to help rebuild the craft of Engineering at Commbank as well as influence our Culture and do important, impactful Engineering at scale which will make a material difference to Australians and the Australian economy. If that sounds interesting, we'd like you to be part of the journey.

See yourself in our team.

Retail Technology is responsible for the world-leading technology across every aspect of Commonwealth Bank and Bankwest Retail. From innovative product platforms built on AWS using GenAI, to essential tools within our business. We use technology to help our Engineers do their best work to support our customer facing teams to deliver class leading products, experiences, and service. We are seeking a talented Senior Software Engineer with expertise in CoPilotStudio, Dynamics365, and AI-driven chatbot & voicebot development. The successful candidate will play a pivotal role in designing, developing, and operationalizing state-of-the-art conversational AI solutions, leveraging Microsoft Dynamics365, CoPilotStudio, and Python. You will champion engineering excellence by contributing to quality frameworks and best practices for scalable, secure, and high-performing solutions. We're interested in hearing from people who have experience in:

• Design & Development: Architect and develop advanced AI-powered chatbot and voicebot solutions utilizing CoPilotStudio and Dynamics365 platforms.
• Integration: Build seamless integrations between conversational AI systems, Dynamics365 business logic, and other enterprise platforms.
• Python Engineering: Lead Python-based development for backend AI logic, data pipelines, and system integrations.
• Quality Assurance: Define, implement, and manage quality frameworks covering code standards, automated testing, continuous integration, and monitoring of conversational AI applications.
• Stakeholder Collaboration: Work closely with product managers, UX designers, and business stakeholders to translate requirements into technical and conversational experiences.
• Mentorship: Provide technical guidance, mentorship, and code reviews to junior engineers, fostering a culture of learning and innovation.
• Continuous Improvement: Research, evaluate, and implement emerging technologies in conversational AI, voice interfaces, and Microsoft platforms.
• Documentation: Produce and maintain robust technical documentation, operational procedures, and best practice guidelines.

Technical Skills

We use a broad range of tools, languages, and frameworks. We don't expect you to know them all but experience or exposure with some of these will set you up for success in this team:

• Deep knowledge of CoPilotStudio with proven experience developing, configuring, and operationalizing solutions.
• Advanced understanding of Microsoft Dynamics365 Contact Center, integrations, workflows, and Power Platform components.
• Hands-on expertise in designing and building chatbots and voicebots (with frameworks such as Bot Framework, Azure Bot Service, or similar).
• Extensive experience coding in Python for enterprise-grade applications, APIs, and automation.
• Demonstrated ability to define and implement software engineering quality testing, CI/CD pipelines, code quality tools.
• Familiarity with cloud platforms (preferably Azure), API design, and microservices architecture.
• Strong analytical and troubleshooting skills; able to resolve complex technical issues independently.
• Excellent verbal and written communication skills for cross-functional collaboration.

Working with us

Whether you're passionate about customer service, driven by software engineering, or called by creativity, a career with us is for you. We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. We're looking for people who truly live our values: Care, Courage and Commitment and we'll offer you great opportunities to develop your career with us.