Expression Of Interest - Bridgetown And Manjimup Branch Based Customer Service

Customer Service Professional

We are looking for customer service professionals to express interest in future roles in our Bridgetown and Manjimup Multi Channel Branches!

What is a Multi Channel Branch? Our Multi Channel Branches offer a dynamic work environment that blends in-person customer service with digital support.

Depending on the branch and the day, you may spend part of your time assisting customers face-to-face in the community, and part of your time supporting them via phone or digital channels in a contact centre-style setting. This structure allows for variety in your day and the opportunity to build skills across multiple service channels.

Together we deliver a seamless banking experience for the future to our 10 million+ personal and small business customers. More specifically, you will:

• Assist customers with general banking transactions, answering questions and queries
• Build a personal connection with customers through meaningful conversations face to face and through our direct channels
• Work with customers to use our in-branch technology and digital banking options
• Complete Financial Health Checks to assess customers’ financial needs
• Process applications for personal loans, credit cards and associated products
• Use tools to capture customer feedback and take action to correct any service breaks to drive improvement
• Be provided with continuous training and development to support your career aspirations

We're interested in hearing from people who have:

• A passion for delivering outstanding customer service with every interaction
• The ability to have great conversations and confidence to ask challenging questions
• Problem solving attitude and curiosity in finding the right solutions
• An open approach to learning new things and goal oriented
• An ability to work collaboratively as a team to deliver a seamless customer experience

Don't wait, apply today!

Aboriginal &/or Torres Strait Islander people encouraged to apply