Customer Service Specialist - Verifications & Validation (12 - month Max Term)

Customer Service Specialist

CommBank's Business Banking Operations (BBO) function is looking for a Customer Service Specialist to join our Validations and Verifications (V&V) team within Business Lending Operations. BBO is responsible for the fulfilment, settlement and servicing of Commercial Lending products for the Group. The team supports our Business & Private Banking and Institutional Banking colleagues in delivering exceptional service to a wide range of customers including small businesses, franchises and large-scale corporate customers.

This is a 12month Max Term Arrangement or secondment for our internal team members, which is a fantastic way to upskill and deepen your knowledge across Business Lending Operations!

Within the Commercial Verification & Validations team, you will be responsible for the review and verification of returned commercial lending applications, ensuring these meet our responsible lending guidelines and bank policy. This includes verifying and validating all post client documentation for errors and/or discrepancies while collaborating with our settlements team to ensure timely and accurate action of our customers' requests.

Other responsibilities include:

• Providing superior levels of internal and external customer service by responding to and managing customer and stakeholder enquiries, complaints, and issues
• Identifying opportunities to improve the processes within your team or work area.
• Undertaking investigations in respect to customer requests and/or as a result of transactional or exception based issues
• Contributing to and/or completing reconciliations
• Completing general administrative duties as required
• Practicing prudent risk management by identifying and responding to business risks

About you.

• Demonstrated knowledge and experience of the home lending/commercial lending process or other highly operational role
• Strong customer service experience with the ability to build relationships with relevant stakeholders
• High attention to detail and accuracy
• Strong work ethic with a team orientated outlook

At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value's driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office.