Customer Service Specialist - Document Preparation

Customer Service Specialist

CommBank's Business Banking Operations (BBO) function is looking for Customer Service Specialists to join our Document Preparation team within Business Lending Operations teams. BBO is responsible for the fulfilment, settlement and servicing of Commercial Lending products for the Group. The team supports our Business & Private Banking and Institutional Banking colleagues in delivering exceptional service to a wide range of customers including small businesses, franchises and large-scale corporate customers.

About the Role

As a Customer Service Specialist, you will be responsible for the preparation and disbursal of Commercial Loan applications on behalf of our customers. This will include supporting internal and external stakeholders with enquiries relating to our Commercial business customers, meeting our operational objectives and deadlines, whilst maintaining strong stakeholder communication.

This is an operations role which uses high attention to detail and well-developed prioritisation skills in order to prepare loan documents for our customers.

Other responsibilities include:

• Providing superior levels of internal and external customer service by responding to and managing customer and stakeholder enquiries, complaints and issues
• Identifying opportunities to improve the processes within your team or work area
• Undertaking investigations in respect to customer requests and/or as a result of transactional or exception based issues
• Contributing to and/or completing reconciliations
• Completing general administrative duties as required
• Practising prudent risk management by identifying and responding to business risks

About You

To be successful in this role, the ideal candidate should have some experience across commercial, business banking or retail operations lending processes and will have a strong desire to learn, bring a continuous improvement mindset and have some demonstrated experience working within a fast-paced and high-volume environment.

You may also have:

• Demonstrated knowledge and experience of the home lending/commercial lending process
• Strong customer service experience with the ability to build relationships with relevant stakeholders
• High attention to detail and accuracy
• Strong work ethic with a team orientated outlook

From here, the opportunities are endless. At CommBank, we're committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value's driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office.