Crew Tech Lead Digital Sales Excellence

Crew Tech Lead (CTL), Digital Sales Excellence

You are a senior engineering leader who's passionate about people and driving great technical outcomes.

We are a team of big thinkers, who are engineering the future of banking.

Together we can create industry leading digital solutions that deliver for millions of customers.

Do work that matters

We're building tomorrow's bank today, which means we need creative and diverse engineers to help us redefine what customers expect from a bank. Envisioning new technologies that are still waiting to be invented and reimagining products that support our customers and help build Australia's future economy.

See yourself in our team

Institutional Banking & Markets (IB&M) is CommBank's specialist division that manages relationships with major corporate, government, and institutional clients. IB&M provides capital raising, transactional banking, and risk management solutions, playing a pivotal role in supporting Australia's economic transition and financial infrastructure.

Reporting to the Executive General Manager the Crew Tech Lead (CTL), Digital Sales Excellence, you will lead our technological evolution within our dynamic CRM environment. As the CTL you'll steer the integration of development, security, and operations. Your role will extend beyond technology, and you will engage with stakeholders on secure innovative AI driven solutions ensuring a harmonious synergy between cutting-edge solutions and strategic business goals.

Your impact and contribution in this role

As Crew Tech Lead, Digital Sales Excellence your impact and contributions will include:

• Spearheading a technology strategy and roadmap for digital experiences, ensuring consistency and partnering with stakeholders to drive best practice and maturity.
• Building foundations that enable broader engineering teams to create digital experiences and features using the latest technology.
• Taking ownership of the performance and availability of the Crew's assets, including total cost of ownership considerations.
• Cultivating and growing world-class delivery and engineering capabilities, leading a diverse team of professionals
• Bridging the gap between business and technology strategy, ensuring transparent management of tech dependencies and effective prioritisation of key capabilities.
• Fostering a culture of excellence, innovation, and continuous improvement
• Providing visionary leadership in technology planning, aligning with industry trends and best practices

We're interested in hearing from people who have:

• Experience in Customer Relationship Management (CRM) systems, ideally Salesforce • Experience in leading and implementing agentic AI solutions that solve complex business problems
• Demonstrable software development experience and the willingness to learn and jump into the deep end of technical problems
• Proven experience as a technology leader managing engineering teams of circa 50 people
• Excellent communication skills, possessing the ability to influence and champion technology maturity with stakeholders from both technical and non-technical backgrounds

Working with us

Whether you're passionate about customer service, driven by data, or called by creativity, a career with CommBank is for you.

Our people bring their diverse backgrounds and unique perspectives to build a respectful, inclusive, and flexible workplace with flexible work locations. One where we're driven by our values, and supported to share ideas, initiatives, and energy. One where making a positive impact for customers, communities and each other is part of our every day.

Here, you'll thrive. You'll be supported when faced with challenges and empowered to tackle new opportunities. We really love working here, and we think you will too.