Supervisor Ambulatory Services

Supervisor Ambulatory Services

Seattle, Washington

Virginia Mason Medical Center

Provides supervision for daily operations of assigned outpatient clinic section (i.e. patient care team, front desk, records, ancillary services). Ensures optimal daily patient flow and allocation of resources to meet demand for services with available staff. Addresses patient care or service problems as necessary.

- Ensures smooth flow of outpatient section operations by directing the work of clinic staff. Develops, modifies, implements and evaluates operational processes for the section. Assigns and changes priorities within the work unit to assure exceptional customer service. Acts as a resource to staff, providers and other personnel for all daily operational needs. Supports the patient scheduling process, assessing patient flow and supply ordering.

Manages master provider and/or ancillary service schedules to enhance productivity and staff, exam room and/or equipment utilization. Handles day-to-day patient satisfaction concerns. Works as a registered nurse, providing direct patient care.

Assists manager and section head with budget development and management. Assures cost-effective daily operations and allocation of section resource to optimize available staff with demand for service.

This position requires current licensure as a registered nurse plus one years' increasingly responsible health care operations experience. Demonstrated ability to prioritize the demands of daily operations and organize resources required. Also requires demonstrated excellent oral and written communication skills, active listening skills and conflict mediation ability. Demonstrated ability to facilitate change and build effective teams also required. Bachelors degree in nursing or related area preferred. Familiarity with VMMC computer systems applications also preferred.

We are an equal opportunity/affirmative action employer.