Patient Services Tech HIM

Patient Services Tech Him

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 138 hospital-based locations, in addition to its home-based services and virtual care offerings.

The posted compensation range of $36.76 - $42.58/hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Job summary and responsibilities: As our patient services professional, you will be the welcoming voice and central administrative support, ensuring seamless patient experiences and efficient clinic operations through diverse engagements. Every day, you will expertly manage phone customer service, distribute communications, and handle patient information like demographics, insurance verification, and appointment scheduling. You'll also process referrals, authorizations, pre-registrations, and other clerical tasks, adapting to clinic needs while responsibly handling sensitive data. To be successful in this role, you will possess exceptional communication, meticulous attention to detail, strong organizational skills, and system proficiency. Your proactive service, adaptability, and responsible handling of information are crucial for patient care and clinic goals.

• Utilizes the AIDET principle to communicate with others, with a focus on patients and their families. Acknowledge Introduce Explain Duration Thank
• Demonstrates record processing ability, maintaining productivity and quality standards: Assembles and/or Analyzes records for deficiencies. Daily surgery and clinic schedules Birth certificate functions File maintenance
• Demonstrates ability to use health data collection tools (Profile, MIDAS and document templates)
• Understands and applies privacy and confidentiality policies to release of information and access by all users requesting PHI.
• Maintains and corrects demographic information and unit records in hospital information system (MS4, Cerner, QuadraMed combining and un-combining). Able to report potential medical identity theft
• Demonstrates proficiency in basic computer skills such as email, Word, Excel, Windows operating system, use of icons and menus, work with more than one application at a time.

Job requirements: Required: One year of experience in medical record setting or equivalent coursework. Successful completion of coursework in medical terminology; computer proficiency, and Microsoft Office or similar products. Computer literacy with electronic health records. Electronic Health Record certificate or equivalent education. Preferred: Bilingual highly desirable preference Spanish.

Where you'll work: Founded in 1941, Dignity Health - Dominican Hospital is a 188-bed, acute care, nonprofit hospital located in Santa Cruz, California. Serving over 80,000 patients annually, the hospital offers a full complement of services including heart care, orthopedics, and a Family Birthing Center. Additionally, Dominican Hospital has been recognized as an LGBTQ+ Healthcare Equality High Performer by the Human Rights Campaign Foundation. It is a Joint Commission-certified Primary Stroke Center, and has been awarded the AMA/ASA's Get the Guidelines - Stroke Gold Plus Quality Achievement, recognizing the hospital's commitment to providing the best stroke care.

Total rewards: Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time. For more information, please visit our Total Rewards page.

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.