Patient Services Rep MA

Patient Services Rep Ma

The Patient Services Representative Medical Assistant position for the Dignity Health Medical Group offers a unique opportunity to contribute to patient care. In this role, you will be the first point of contact for patients, providing exceptional customer service, managing appointments, and addressing patient inquiries with empathy and efficiency. You will collaborate with healthcare professionals to ensure accurate patient information, facilitate smooth communication, and maintain comprehensive electronic health records. Utilizing your medical knowledge and administrative skills, you will support the delivery of high-quality healthcare services, ensuring patient satisfaction and operational excellence. This remote position requires a proactive, detail-oriented individual who thrives in a dynamic environment and is dedicated to improving patient experiences.

Responsibilities include:

• Schedule and register patient appointments and/or provide information for other requests.
• Process all phone, fax, email, and other communication channel requests with an emphasis on efficiency and accuracy.
• Train and handle onboarding of new members to departmental standard operating processes.
• Update patients of the status of their referral or authorizations.
• Answer, screen, and process a high volume of incoming calls in a professional manner.
• Directs patient access to the practice by scheduling and canceling patient appointments for multiple providers.
• Utilizes and adheres to a phone script, clinical decision trees and scheduling criteria following department guidelines.
• Uses independent knowledge within scope of knowledge and training to determine the type of appointment needed and urgency to schedule the patient to the appropriate provider or route the call to the appropriate resource.
• Communicates, to patients and internal and external ordering physicians' offices, complex exam preparations instructions.
• Documents clinically relevant findings in the patient's record following DHMF approved protocols.

MUST RESIDE IN TEXAS, ARIZONA, OR NEVADA.

Qualifications include:

• Must live in Texas, Arizona, or Nevada.
• High School diploma or equivalent.
• Two (2) years experience in a patient-focused healthcare environment OR high volume multichannel contact center.
• Medical Assistant Diploma or Military training that is equivalent to an accredited Medical Assistant program.
• Experience with computer systems required including office windows based programs and web based applications.

Preferred:

• Certified Medical Assistant.

Dignity Health Medical Group is the employed physician group of Dignity Health Arizona. Dignity Health Medical Group (DHMG) employs approximately 200 providers and 500 support staff that cover a wide variety of specialties. The medical group has had tremendous success over the past few years and now provides more than 73 sub-specialty services. The physicians provide clinical services in their areas of specialty and many serve in pivotal academic research and leadership roles. DHMG is also heavily involved in preparing tomorrow's healthcare providers. Clinical services are complemented with translational and bench research to augment medical education for residents and students.

If you are committed to social justice, health equity, and prepared to deliver care in new, innovative ways, you belong with us. For the health of our community. We are proud to announce that we are a tobacco-free campus.