Patient Services Rep

Patient Services Rep

Enjoy the opportunity to positively affect the health and well-being of entire communities. As a Patient Services Representative with Dignity Health Medical Foundation Connection Center, now part of CommonSpirit Health, you will be the first point of phone customer service contact for our patients, physicians, and other clinic staff. Your success in this role comes from your enthusiasm to help others, your innate ability to solve complex problems, and your desire for continuous growth and improvement. Success in this role means you:

• Provide prompt, accurate, courteous, and helpful phone and related assistance to all callers through a variety of communication channels including voice, chat, email, and text.
• Perform a variety of duties including collecting and updating demographics, insurance information verification of health plan eligibility, taking complete and accurate messages, to name a few.
• You will schedule mutually acceptable appointment times utilizing an electronic appointment management system, electronic health record, and contact center systems.
• You may also assist with referrals and authorizations.
• As the first point of patient contact, your role is to provide effective patient experiences.

Job Requirements:

• Required: High School Graduate, upon hire or GED General studies, Minimum of 6 months experience scheduling patient appointments, either in-person or via phone, and Experience with computer systems, including office windows based programs and web based applications.
• Preferred: 1 year of higher education, some college, upon hire.

**This position is represented by the SEIU-UHW.**