Medical Assistant Patient Services Rep

Medical Assistant Patient Services Rep

The Medical Assistant/Patient Service Representative (MA/PSR) position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors. As a MA/PSR, your role is to provide prompt, accurate, and courteous interactions including communicate lab and test results to patient per Dignity Health Medical Foundation SOP. This position will interact with all callers through a variety of communication channels including voice, chat, email and text. A MA/PSR may also perform a variety of other duties including but not limited to:

• Collecting and updating demographics and insurance information.
• Verification of health plan eligibility.
• Taking complete and accurate messages.
• Scheduling mutually acceptable appointment times utilizing an electronic appointment management system, electronic health record, and contact center system.
• In addition, may assist with referrals and authorizations.

As the first point of patient contact your role is to provide effective patient experiences with an emphasis on first contact resolution in a culture of yes. MA/PSRs may assist with patient calls from multiple locations and specialties, and hours may vary as needed.

Minimum Qualifications:

• Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions or military training that is equivalent to an accredited Medical Assistant program (determination by Dignity Health Medical Foundation HR department in conjunction with the State Division of Allied Health Professions; Medical Assistant Diploma or Certificate Required)
• High School diploma or equivalent
• Minimum of two (2) years of experience in a patient-focused healthcare environment or a high volume multichannel contact center
• Experience with computer systems required including Microsoft Windows Office-based programs and web-based applications
• Must pass the contact center assessment and pass typing proficiency assessment
• Must pass contact center final exam after completing the contact center training course

Preferred Qualifications:

• Current Certified Medical Assistant certification preferred

**This position is represented by the SEIU-UHW.**

While you're busy impacting the healthcare industry, we'll take care of you with benefits that include health/dental/vision, FSA, matching retirement plans, paid vacation, adoption assistance, and more!

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