Medical Assistant Patient Services Rep

Medical Assistant Patient Services Rep

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites, and 138 hospital-based locations, in addition to its home-based services and virtual care offerings.

The posted compensation range of $24.51 - $27.45/hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

The Medical Assistant/Patient Service Representative (MA/PSR) position is the first point of phone customer service contact for our patients, physicians, other clinic staff, internal and external laboratory and imaging staff, hospital staff, patient family members, and vendors. As a MA/PSR, your role is to provide prompt, accurate, and courteous interactions including communicate lab and test results to patient per Dignity Health Medical Foundation SOP. This position will interact with all callers through a variety of communication channels including voice, chat, email, and text. A MA/PSR may also perform a variety of other duties including but not limited to:

• Collecting and updating demographics and insurance information.
• Verification of health plan eligibility.
• Taking complete and accurate messages.
• Scheduling mutually acceptable appointment times utilizing an electronic appointment management system, electronic health record, and contact center system.
• In addition, may assist with referrals and authorizations.

As the first point of patient contact your role is to provide effective patient experiences with an emphasis on first contact resolution in a culture of yes. MA/PSRs may assist with patient calls from multiple locations and specialties, and hours may vary as needed.

Minimum Qualifications:

• Satisfactory completion of a formal Medical Assistant program pursuant to the Division of Allied Health Professions or military training that is equivalent to an accredited Medical Assistant program (Medical Assistant Diploma or Certificate Required)
• High School diploma or equivalent
• Minimum of two (2) years of experience in a patient-focused healthcare environment or a high volume multichannel contact center
• Experience with computer systems required including Microsoft Windows Office-based programs and web-based applications
• Must pass the contact center assessment and pass typing proficiency assessment
• Must pass contact center final exam after completing the contact center training course

Preferred Qualifications:

• Current Certified Medical Assistant certification preferred

This position is represented by the SEIU-UHW.

Dignity Health Medical Foundation, established in 1993, is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - with hospitals and care centers in California, Arizona, and Nevada. Today, Dignity Health Medical Foundation works hand-in-hand with physicians and providers throughout California to provide comprehensive healthcare services to the many communities we serve.

Depending on the position offered, CommonSpirit Health offers a generous benefit package, including but not limited to medical, prescription drug, dental, vision plans, life insurance, paid time off (full-time benefit eligible team members may receive a minimum of 14 paid time off days, including holidays annually), tuition reimbursement, retirement plan benefit(s) including, but not limited to, 401(k), 403(b), and other defined benefits offerings, as may be amended from time to time.

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.

CommonSpirit Health™ is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law. CommonSpirit Health™ participates in E-Verify.