HR Support Services Specialist - Remote Eligible

HR Support Services Specialist

Pursues excellent service to our employees by providing streamlined, accurate and effective maintenance and distribution of HR data as a member of the HR Support Services Department. Coordinating a variety of transactions and projects providing support and follow-up. Responsible for administration and issue resolution in one of the following areas: leave management, license and certification, learning, talent support, performance management, severance, subpoena, records management, employee and non-employee transactions, providers, and special pay.

Demonstrates a customer focused philosophy, frequently and directly interacting with CSH employees, executives, and other team members outside of HR. Actively seeks direct customer contact and maintains professional language and demeanor in interactions via telephone, instant message, and email. Validates and processes HR transactions using knowledge of the system and provided documentation and tools. Monitors HR transactions for adherence to defined processes and denies or escalates exceptions. Maintains HR data in proper systems to ensure accuracy and data integrity. Researches, resolves and responds to escalated cases from HR Contact Center, HR Business Partners, or HR Transaction Services Analysts and Leaders. Provides excellent service to the employee, manager, and other HR members providing redirection and educational opportunities to increase customer knowledge while resolving the current situation. Actively seeks a role in activities that work to introduce, align, and/or improve processes. Process transactions within the employee records program and basic data integrity pre/post transactional audits. Authors desktop procedures to be entered into the knowledge base system and assists in training others. Facilitates programs and serves as liaison between internal and external customers.

High School Diploma or equivalent required. 2 years of experience in Operational Support; HR Back Office experience preferred. Detail oriented, understands processes and systems, accurate and quick data entry, strong customer service skills, comfortable working with multiple systems, comfortable with complex situations and processes. Strong communication skills including telephone, instant message and email. Associate Degree Preferred.