Clinical Informatics Support Specialist

Clinical Informatics Support Specialist

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites and 137 hospital-based locations, in addition to its home-based services and virtual care offerings.

The posted compensation range of $29.51 - $43.89 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

This role will have a hybrid schedule and will require on-site support at Holy Cross Hospital - Jordan Valley in Utah. Applicants must reside in the local area.

The Clinical Support Specialist performs duties related to system training and workflow optimization, which includes computer-based training and orientation of staff and physicians in an efficient and economical manner; participation in workflow design and development; project implementation; documentation; and end user training. This position has delegated responsibility for problem solving, assessing processes and issues, and collaborating with other staff and physicians to develop solutions resulting in efficient and functional workflows for end users of our software applications. The Clinical Support Specialist assures that training is customer-focused and based on needs identified by customers throughout the system. The department is working to implement leading-edge technology solutions, including electronic practice management, health records and clinical decision support systems in support of our organization's overall goal to transform healthcare.

Required Education and Experience: HS Diploma/GED or equivalent.

A minimum of two (2) years of experience providing system support to clinical staff, or minimum two (2) years of experience working in a clinical setting with daily use of an electronic medical record, understanding of clinical workflows within an EMR; and, minimum two (2) years of proven knowledge of clinical workflows and track record of providing excellent support to clinical staff are required. Prior experience providing application support may be accepted in lieu of clinical background; and, clinical background is highly desired.

Medical Assistant Certification or LPN/LVN License, required.

Required Minimum Knowledge, Skills, Abilities and Training:

• Strong communication and leadership skills with ability to work with and communicate to a diverse work force in all levels of the organization.
• Special skills preferred include: Strong problem solving skills with ability to be an outside-of-the-box thinker.
• Ability to manage project tasks and timelines.
• Analytical ability.
• Ability to handle multiple priorities.
• Ability to lead others in a team environment and come to consensus on workflow/training related issues.
• Personal computer-based productivity tools.
• Ability to learn and apply Transformational Care principles in establishing workflows with providers and staff.
• Ability to effectively train others.
• Training in and/or strong working knowledge of specific applications may be required or preferred based on assignment. Consult with department management for specifics.

CommonSpirit Health is an Equal Opportunity/Affirmative Action employer committed to a diverse and inclusive workforce. All qualified applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, parental status, ancestry, veteran status, genetic information, or any other characteristic protected by law.