Client Relations Support Associate

Client Relations Support Associate

The posted compensation range of $15.62 - $21.47 /hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Requisition ID 2025-422103 Employment Type Full Time Department Home Health and Hospice Hours/Pay Period 80 Shift Day Weekly Schedule Monday - Friday (8:00 AM -5:00 PM) Remote No Category Business Development Travel Yes, 25% of the Time

Responsibilities

At American-Mercy Home Care, we strive to embody our mission of delivering hope and healing to those we serve. As a Client Registration Support Associate you'll engage in a range of exciting responsibilities for Home Health and Hospice, including:

• Processes approved physician orders.
• Delivers and picks up documents that need to be signed by a physician for identified accounts.
• Effectively presents and discusses the products and services of the organization in a way that conveys an image of quality, integrity and superior understanding of customer requirements.
• Promotes an open flow of information and education in support of home care and/or hospice goals.
• Completes and submits all required documentation in an accurate and timely manner.
• Develops and maintains accurate files on each key referral source to provide the location with client information needed to build strong client and branch ties and deliver customer satisfaction.
• Tracks documentation requiring a physician's signature using organization standard document management software and processes.
• Follows up on items needed in support.

Benefits

• Generous annual bonus opportunity based on company performance
• Excellent holiday and paid time off plans
• Medical, dental, and vision plans
• Tuition reimbursement for degree-seeking students
• Employer contribution to your 401(k)

Qualifications

• Candidate must reside in the local tri-state area: Ohio, Kentucky, Indiana
• High School diploma or equivalent is required.
• Minimum of two years customer service experience required; one year of medical office experience preferred.
• Excellent communication skills, both verbal and written are required.
• Must possess the ability to maintain confidentiality of HIPAA protected health information that adheres to the Corporate Compliance Program.

At CommonSpirit Health at Home, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all individuals, including minorities, protected veterans, and individuals with disabilities.

American-Mercy Home Care is a full-service health care organization that believes the best place for our patients to heal is in their own home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch.

Unless directed by a Collective Bargaining Agreement, applications for this position will be considered on a rolling basis. CommonSpirit Health cannot anticipate the date by which a successful candidate may be identified.