Client Relations Support - Remote Eligible

Client Relations Support

Inspired by faith. Driven by innovation. Powered by humankindness. CommonSpirit Health is building a healthier future for all through its integrated health services. As one of the nation's largest nonprofit Catholic healthcare organizations, CommonSpirit Health delivers more than 20 million patient encounters annually through more than 2,300 clinics, care sites, and 138 hospital-based locations, in addition to its home-based services and virtual care offerings.

The posted compensation range of $17.95 - $24.69/hour is a reasonable estimate that extends from the lowest to the highest pay CommonSpirit in good faith believes it might pay for this particular job, based on the circumstances at the time of posting. CommonSpirit may ultimately pay more or less than the posted range as permitted by law.

Now hiring a Weekend Client Relations Support Associate for the Colorado Springs Branch! CommonSpirit Health at Home is a full-service health care organization that believes the best place for someone to get better is in their own home. As a faith-based organization, we are committed to finding new ways to improve the health of our patients and the health of the communities we serve. Rooted in humankindness, our ministry is at the heart of everything we do and can be seen in every patient we touch.

Client Registration Coordinators ensure the entry of referrals and payor verification is completed and assist other team members to facilitate the insurance process. Other responsibilities include:

• Acts as initial service ambassador to referral sources, physicians, patients, caregivers, and other external customers providing the highest quality service.
• Responsible for the initial entry, verification, and maintenance of information regarding new patients in all applicable software programs.
• Processes private insurance verifications, verifies eligibility of Medicare, Medicaid, and third party payers and any other duties as directed.
• Responsible for the complete, accurate, and timely registration of patients to home care and/or hospice, including but not limited to demographic information, payor information, service needs.
• Works with location and Corporate employees to ensure all initial patient information is correct for clinical services and monthly billing.
• Answers, via telephone and email, insurance questions for home health staff.
• Assists coordinators and other staff by responding timely to requests for information.
• Communicates effectively and courteously with referral sources, patients, their family members, and staff.
• Interacts with all management staff in a professional, effective manner to facilitate problem resolution.
• Consults with management on areas of concern or outside of authority level.
• Maintains confidentiality of information of the department.
• All other duties as assigned.

Your benefits include:

• Generous annual bonus structure based on company performance
• Excellent vacation plan
• Paid holidays and personal days
• Medical, dental, and vision plans
• Tuition reimbursement
• Fidelity 401(K) plan

Job requirements:

• Candidates must reside in one of the approved remote worker states: AR, CA, CO, GA, IA, IN, KY, NE, NJ, OH, TN, TX, WA
• High School Diploma or equivalent.
• Associates degree or equivalent or any equivalent combination of education and experience preferred.
• Minimum of two years customer service experience and one year of relevant experience in a professional setting, preferably in reimbursement, insurance verification required.
• Must have strong insurance payor verification skills.

At CommonSpirit Health at Home, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all individuals, including minorities, protected veterans, and individuals with disabilities.