Manager Aml/ctf Operations – Enhanced Customer Due Diligence

Manager, AML/CTF Operations, Enhanced Customer Due Diligence

CommBank's Financial Crime Operations business is looking for a Manager to join and lead a team in our AML/CTF Operations, Enhanced Customer Due Diligence function.

FCO is accountable for the development, implementation and ongoing leadership of the group's financial crime shared services. FCO leads the Group's approach to managing AML/CTF, and Sanctions risks and obligations. This enables our team to provide world class prevention and detection of financial crime to safeguard the Group and wider community through our expertise, insights and quality which is vital in the Group's relentless pursuit of the elimination of financial crime.

The Role. As a Manager in FCO you will be responsible for the day-to-day management and oversight of people and processes and associated KPIs including quality, volumes, rosters, systems and workflow. You'll provide coaching sessions and formulate development plans with each of your direct reports are completed, this includes performance discussions when relevant. To ensure our people experience the best, this role also includes driving a culture of quality of continuous improvement and performance by initiating regular side by sides, training sessions and providing timely feedback.

You'll stay abreast of financial crime and security related trends and emerging issues, ensuring our wider FCO team is across any chance so we can continue to proactively identify, understand and act on and/or escalate current and future risks to the Group.

You will also identify, report and escalate incidents, issues and risks within Group timeframes. This includes ensuring you and your team accurately record customer interactions, findings and decisions within the appropriate Group systems in a concise and timely manner. Subsequently, you'll be significant in reviewing and provide oversight and recommendations relating to high-risk customer matters relating to terrorism financing along with other material matters which may arise.

On any given day you will:

• Act in a discrete and confidential manner to ensure the Groups policies and processes remain confidential, and tipping-off provisions are not breached.
• Build effective relationships with a range of stakeholders including peers, leaders, QA and L1 Risk partners, FCC and technology delivery teams.
• Review and address all issues that arise relating to quality of output, ensuring any rework or remediation is completed in a timely manner.
• Take accountability for your team's performance/targets, participating in the required forums relating to quality thematics and delivering against action plans to improve results.
• Provide input to any new or changing Group AML/CTF Policies, Standards or FCO Standard Operating Procedures and their subsequent operationalisation, ensuring successful embedment within your teams.
• Execute control assurance testing and play a key role in line 3 audit requests and preparing closure packs.
• Escalate matters to our Financial Crime Compliance team and other stakeholders where appropriate.
• You may at times be required to work weekends and or public holidays, advance notice will be given as directed by your direct manager.

We're interested in hearing from people who have:

• Demonstrable experience in a financial crime, regulatory or law enforcement operations role preferred
• Demonstrated capability in leading or supporting Enhanced Customer Due Diligence (ECDD) processes, including complex customer reviews
• Well-developed experience in people leadership and management preferred
• Experience in working with data, reporting and analytics to make informed decisions preferred
• Strong stakeholder engagement skills, with the ability to influence and collaborate across compliance, operations, and frontline teams
• Strong analytical and written communication skills, with attention to detail in documentation and decision-making

You will report directly to the Senior Manager Financial Crime Operations. This position can have up to 15 FTE direct reports.

From here, the opportunities are endless. At CommBank, we're determined to make a real difference for Aboriginal and/or Torres Strait Islander Peoples. You'll be part of a community that'll support you professionally and personally, every step of the way. Beyond your team, you'll also have the opportunity to network across our Indigenous Employee Network, linking to other Aboriginal and/or Torres Strait Islander employees across CommBank. We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office.