Technology Support [multiple Positions Available] [mr - ts - rak - 045331.006929]

Job Title: Technology Support

Location: 1111 Polaris Parkway, Columbus, OH 43024

Duties:

• Develop, implement, deploy, and support the Home Lending suite of applications.
• Minimize application outages, meet required service levels, prioritize workload, and provide 24x7 coverage on a rotation for the production application.
• Debug logs, troubleshoot code to provide quick workarounds, and minimize business impacts.
• Perform daily monitoring of batch processes, Secure File Transfer Protocol processes, and application health, and work with developers to resolve ongoing issues.
• Perform impact analysis to ensure alignment with firm standards, escalate business impacting incidents to management, and provide timely updates.
• Perform root cause analysis of production issues and provide permanent solutions to prevent recurrences.
• Triage issues with the infrastructure team, partner systems, and internal and external vendors for ongoing production items and new implementations.
• Address user queries regarding production access issues and application functionality.
• Perform analysis of application data and report discrepancies to the business team.
• Design, develop, and review critical applications, including flow charts, functional diagrams, and documentation.
• Implement monitoring and increase efficiency by eliminating manual tasks by automation, and developing tools and processes.
• Conduct meetings with the business to understand production requirements and create pseudo-code.
• Perform continuous improvement, unit testing, and tracking of defects and enhancements.

Requirements:

• Bachelor's degree in Management Information Systems, Information Technology, Business Administration, or related field of study plus 5 years of experience in the job offered or as Technology Support, Computer Programmer, Software Developer, IT Consultant, or related occupation.
• This position requires five (5) years of experience with the following: Level2 support.
• This position requires any amount of experience with the following: one or more programming languages including Progress 4GL/OpenEdge, Unix, AWS and Python; development toolset to design, develop, test, deploy, maintain and improve software; cloud deployment, monitoring, and analysis tools such as Kubernetes, Prometheus, Elasticsearch, Grafana, Kibana, Splunk, and Dyna Trace; relational databases such as Oracle, Sybase, Cassandra and Hadoop; public and private cloud technology such as AWS; batch processing tools such as Control-M(BMC Remedy), ESP, TWS, CRON and Autosys; complex end to end business flows; triage issues based on symptoms; file moving technologies such as MFTS, SFTP and FileMover; Middleware including Weblogic, Apache Tomcat, Web Services, MQ-Series, and KAF; ITIL including Incident and Change Management; Using Business Intelligence (BI) reporting tools such as BO Report, Crystal Report, or Tableau; tracking defects, continuous improvement and automation of manual tasks; managing outages, evaluating service-levels for business impacts, and prioritizing incidents; managing DR, SR activities for applications.

Full-time. To apply for this position, please email your resume to my.resume@jpmchase.com with following job ID clearly indicated: [MR-TS-RAK-045331.006929].

JPMorgan Chase & Co. is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.