Sr Manager Of Infrastructure Engineering - Apple Mac Platform Engineering Lead

Senior Manager Of Infrastructure Engineering

In this high-impact role, you can step up as a tech leader and innovator by providing your knowledge and mentorship to infrastructure engineers. Lead teams towards excellence in managing large-scale Mac deployments and demonstrate your skills as a leader in the Apple ecosystem.

Job responsibilities:

• Serves in a leadership role for multiple technical teams focused on Mac platform engineering and collaborates with others within the function to deliver enterprise-grade Apple solutions.
• Anticipates the needs and potential dependencies of the broader team, particularly around macOS release cycles, hardware refresh programs, and cross-platform integration requirements.
• Provides tasks, guidance, and expectations as necessary to ensure seamless Mac platform operations across the enterprise.
• Identifies and takes action to mitigate and escalate issues to appropriate leadership, including security vulnerabilities, deployment challenges, and hardware lifecycle management concerns.
• Manages stakeholders and ensures teams deliver aligned projects in line with compliance standards, risk and security, service level agreements, and business requirements specific to Apple enterprise environments.
• Applies relevant technical expertise, leadership, and business knowledge to projects of moderate to large scope involving Mac fleet management, automation, and integration with enterprise systems.
• Contributes to decisions that influence staffing, budget, and relevant profit and loss for Mac platform operations.
• Advises junior engineers and technologists on Apple best practices, emerging technologies, and enterprise Mac management strategies.
• Adds to the team's culture of diversity, opportunity, inclusion, respect for team members and prioritizes diverse representation.

Required qualifications, capabilities, and skills:

• Formal training or certification on infrastructure engineering concepts and 5+ years applied experience.
• 10+ years experience managing infrastructure engineering teams with specific focus on enterprise Mac platform operations at scale (5,000+ devices).
• Strong software engineering and scripting capabilities are mandatory, including proficiency in Python, Shell scripting (bash/zsh), and Swift for automation and tooling development.
• Deep expertise in at least one Apple Device Management technology (Jamf Pro or Workspace ONE) for large-scale Mac deployment and management.
• Hands-on experience with macOS system administration, including configuration management, security hardening, and compliance enforcement across diverse Mac hardware platforms.
• Proven knowledge of Mobile Device Management (MDM) protocols, Apple Business Manager, and Automated Device Enrollment (DEP/ADE).
• Strong understanding of Apple security frameworks including FileVault, Gatekeeper, System Integrity Protection (SIP), and secure token administration.
• Proficiency with identity and access management integration for Mac platforms, including Active Directory binding, and Enterprise Connect.
• Knowledge of package management and software deployment using tools like AutoPkg, Munki, or custom PKG creation and distribution workflows.
• Ability to guide and coach teams on approach to achieve goals aligned against set strategic initiatives for Mac platform modernization.
• Experience hiring, developing, and recognizing talent with specialized Apple ecosystem expertise.

Preferred qualifications, capabilities, and skills:

• Experience with Apple Silicon (M-series) architecture and managing the transition from Intel-based Macs to ARM-based.
• Familiarity with CI/CD pipelines for Mac-based development teams, including Xcode Cloud, Jenkins, GitLab CI, or GitHub Actions.
• Experience with zero-trust security models and endpoint detection and response (EDR) solutions for Mac platforms.
• Understanding of Apple enterprise APIs and integration with ServiceNow, ITSM platforms, or custom enterprise applications.
• Knowledge of Mac hardware lifecycle management, including procurement strategies, warranty management, and sustainable disposal practices.
• Experience with cross-platform integration connecting Mac infrastructure with Windows, Linux, and cloud-based enterprise systems.
• Certifications such as Jamf Certified Tech/Admin/Expert, Apple Certified Support Professional (ACSP), or relevant infrastructure certifications.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans