Sr. Clinical Sales Support Consultant

Sr Clinical Sales Support Consultant

McKesson is an impact-driven, Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights, products, and services that make quality care more accessible and affordable. Here, we focus on the health, happiness, and well-being of you and those we serve - we care. What you do at McKesson matters. We foster a culture where you can grow, make an impact, and are empowered to bring new ideas. Together, we thrive as we shape the future of health for patients, our communities, and our people. If you want to be part of tomorrow's health today, we want to hear from you. CoverMyMeds (CMM) is looking for a Sr Clinical Sales Support Consultant to join our Clinical Sales Support team! Our Clinical Sales Support (CSS) team is responsible for delivering a high level of expertise in one or more CMM products, while having a broad understanding of the entire CMM product portfolio in order to provide a combination of product, customer, and clinical knowledge of our CMM portfolio to our customers. The Clinical Sales Support Consultant leverages their high level of clinical and product mastery to educate clients on best practices, uncover latest needs, and help build our partnership with the client. CSS personnel regularly prepare and present solutions to prospective and current clients including product demos, case studies, relevant data, and experience-driven insights. Finally, they serve as the Voice of the Customer to product teams for continued innovation and industry-leading solutions.

Key Responsibilities:

• Client Engagement: Assist with preparing for client meetings, including disease state and drug education, competitive and market intelligence, feasibility consultations, project scope consultations, provider and patient insight, and solution evaluation. Participate in general customer capabilities discussions, solution discussions, and building ongoing customer relationships utilizing industry expertise to educate client on best practices as well as uncover latent needs. Consult across internal and external networks to leverage additional expertise as needed to inform solution recommendations.
• Solution Sales: Monitor the customer experience, understand and assess customer issues, and support the innovation and implementation of strategic solutions. Partner with product, operations, and pricing to maintain in-depth working knowledge of CMM products and services in order to act as a clinical and technical consultant to internal and external stakeholders. In conjunction with the team, regularly prepare solutions to prospective and current clients including product demos, case studies, relevant data, and experience driven insights. Properly plan, design, and facilitate compelling clinical solutions customized to client needs.
• Proposal Support: Partner with Proposal Management to customize responses to Requests for Proposal (RFP), Requests for Information (RFI) and Proactive Proposals., including customer value prop, process flows, executive summaries, case studies and solution review. Partner with product, work force management, and pricing to scope biopharma hub programs for new programs, services, and products. Prepare solutions to prospective and renewal clients providing clinical expertise and recommendations based on knowledge of disease state dynamics and solutions available.
• Product Innovation: Continued innovation of solutions utilizing in-depth knowledge of CoverMyMeds offerings, industry trends, healthcare landscape, legislative impacts and the competitive environment. Identify gaps in CoverMyMeds solutions and work in conjunction with Product Management, Operations, Client Management, and Competitive Insight to make recommendations for industry-leading solutions beneficial to current and prospective clients. Collaborate closely with product, analytics, and customer success teams to define and refine product functionality, value propositions.