Servicenow Event Management Specialist

Servicenow Event Management Specialist

The Event Management team at Huntington is seeking a ServiceNow Event Management Specialist. The ideal candidate will have hands-on experience with ServiceNow IT Operations Management (ITOM), strong analytical and communication skills, and a solid understanding of monitoring and observability tools. This role requires a broad knowledge of application and infrastructure operations, as well as the ability to collaborate across teams to help those teams develop monitoring/alerting to ensure proactive incident detection and resolution.

Key Responsibilities:

• Configure, maintain, and optimize ServiceNow Event Management and related ITOM modules.
• Integrate monitoring tools, observability platforms, and other management systems with ServiceNow for automated event correlation and alerting.
• Analyze event data to identify trends, reduce noise, and improve incident response times.
• Collaborate with application and infrastructure teams to ensure accurate CI (Configuration Item) mapping and health monitoring.
• Develop dashboards, reports, and workflows to support operational visibility and decision-making.
• Work with a team of developers in an Agile scrum environment, delivering value within 2-week sprint cycles.
• Provide recommendations for improving event management processes and automation.

Basic Qualifications:

• Bachelors Degree
• 2 or more years of experience working with ServiceNow.
• Experience with understanding of ITIL processes and operational best practices.
• Experience with monitoring and observability tools (e.g., Splunk, Dynatrace, LiveAction, Aternity, Riverbed, DataDog, Zenoss, etc.).
• Experience with applications and infrastructure operations (servers, networks, cloud services).
• Experience analyzing complex data

Preferred Qualifications:

• ServiceNow Certified Implementation Specialist – ITOM or equivalent certification.
• Excellent communication and collaboration skills—able to work effectively with technical and non-technical stakeholders.
• Experience working with ServiceNow ITOM, specifically Event Management.
• Experience with automation and orchestration within ServiceNow.
• Knowledge of cloud platforms (AWS, Azure, GCP) and hybrid environments.
• Experience with implementing monitoring and observability for applications or infrastructure.
• Experience working in an Agile Scrum environment.

Exempt Status: Yes

Workplace Type: Office

Compensation Range: 70,000.00 - 140,000.00 Annual