Operations Support Specialist - Remote Eligible

Job Posting

Job Description Required Qualifications Bachelor's degree preferred Three (3) years of relevant professional experience in education and school operations OR Equivalent combination of education and experience Residency Requirements This position is virtual and open to residents of the 50 states and Washington, D.C. Must be willing to work hours in PST time zone Required Qualifications * Bachelor's degree preferred * Three (3) years of relevant professional experience in education and school operations OR Equivalent combination of education and experience Residency Requirements * This position is virtual and open to residents of the 50 states and Washington, D.C. * Must be willing to work hours in PST time zone K12, a Stride Company, believes in Education for ANY ONE. We provide families an online option for a high-quality, personalized education experience. Students can thrive, find their passion, and learn in an environment that encourages discovery at their own pace. In support of this, we are committed to creating and maintaining a culture of inclusion and diversity where our employees are passionate about serving students and families, treat one another and customers with respect, challenge each other to innovate and always strive to do better. Passionate Educators are needed at the Stride K12 partner school, California Virtual Academy (CAVA). We want you to be a part of our talented team! The mission of California Virtual Academy (CAVA) is to provide an exemplary individualized and engaging educational experience for students by incorporating school and community/family partnerships coupled with a rigorous curriculum along with a data-driven and student-centered instructional model. Student success will be measured by valid and reliable assessment data, parent and student satisfaction, and continued institutional growth within the academic community. Join us! The Operation Support Specialist performs and/or oversees various daily operational aspects of the Insight California, IQ California and California Virtual Academies @ LAHS and SY schools so that they are able to run from a functional perspective. The position ensures that critical data flows accurately and efficiently between multiple computer systems, establishes virtual classrooms including making teacher and student assignments, and participates in disseminating and ensuring the implementation of operational requirements established for all school. ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties. * Update database, work with administrative team on updating/monitoring information and data; including but not limited to progress reports and report cards, ISMA, and troubleshooting as needed. * Disseminates communication regarding systems issues to staff in a timely manner * Manages At-Task Submittals * Assists with staff concerns related to systems and operational issues * Identifies staff systems training needs, provide training as it relates to new systems and system changes and upgrades; * Manages activities associated with Stride year-end transition process and reclamation efforts; * Processes student transfers between Stride programs; * Resolves student/parent/teacher escalations as it relates to the operations of the school, including, but not limited to, troubleshooting access issues with courses and programs, ensuring timely, quality systems support; * Monitors data validity and provides weekly reporting for school management, including, but not limited to Scantron, Study Island, re-registration and others as needed; * Attends weekly Stride Operations and School Pat