Member Services Representative

Member Services Representative

We are looking for a dedicated Member Services Representative to join our team on a full-time contract basis in East Columbus, Ohio. This role requires strong organizational skills and a commitment to providing exceptional service to members. As part of a fast-paced environment, you will play a vital role in maintaining accurate records and delivering timely responses to member inquiries.

Responsibilities:

• Enter and update member information with precision and attention to detail in the organization's database.
• Ensure all member records are accurate, complete, and compliant with established guidelines.
• Handle incoming calls, resolve member inquiries, and escalate complex issues to the appropriate team members.
• Create and distribute routine and specialized reports to support departmental goals.
• Collaborate with colleagues to contribute to special projects and drive process improvements.
• Uphold organizational policies, standards, and confidentiality requirements in all tasks.

Requirements:

• Experience working in a fast-paced call center environment.
• Proficiency in computer use and familiarity with database systems.
• Ability to type efficiently and accurately.
• Strong customer service skills with a focus on resolving issues effectively.
• Previous experience in call center customer service roles.

TalentMatch® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training.

Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans.