Field Services Technician - Level 2 (80% Travel)

Job Opportunity At Silent-Aire

As a part of Johnson Controls' Data Center Solutions business unit, Silent-Aire is at the forefront in the creation of new and exciting products to support the data center industry. Our custom computer room air handling units (CRAHU) are industry leading examples of some of the most highly energy efficient and sophisticated cooling systems in the world. We are a diverse, upbeat, creative, team-oriented group of technicians, engineers, and managers working on a daily basis to develop data center cooling equipment that is changing the face of the data center facility. Take some time to learn about us and apply today! Help us drive customer wins and be a part of a team that believes that through teamwork, leadership, and collaboration - anything is possible.

What We Offer

Competitive pay

Paid vacation/holidays/sick time - 10 days of vacation, 10 paid holidays, and five sick days each year

Comprehensive benefits package including 401(K) with match as well as insurance coverage that starts on day one (medical, dental, and vision care)

Encouraging and collaborative team environment

Dedication to safety through our Zero Harm policy

What We Look For

We are seeking for this role a field services technician to assist and support other team members in commissioning and after sales service. You will successfully work unsupervised and be capable of making informed decisions to complete the tasks as instructed.

How You Will Do It

Check in with Manager after the end of each workday while in the Field

During, and/or at the end of each day/job, complete all company provided forms to the fullest extent possible

Responsible for completing daily scheduled tasks

Check in with client at the beginning and end of each day

Obtain client signature on company provided forms where applicable

Use Time Clocks in the plant and ADP app when in the Field to account for daily times

Hand in paperwork at the end of each trip for processing in sequential order

Ensure all receipts or invoices for expenses have job numbers and get sent to the correct person

Ensure all excess materials used for each job are listed properly and documented

Assist on job sites with other JCI/Silent-Aire Field Technicians as needed

Answer all office emails/calls in a timely manner

Check in as needed to ensure Manager or Field Supervisor are aware of your status

Secure parts and tools needed throughout the day for various jobs as required

Report all warranty repairs to the Manager or Field Supervisor and provide the necessary info needed to report back to the plant if it is a Silent-Aire internal issue

Consult Manager or Field Supervisor in times of uncertainty

Give training to Field Service Technician - Level 1 and support as needed

Follow all company policies and lead by example

Respect and strictly adhere to the non-disclosure policies, on the jobsite and away

Maintain all safety equipment at all times

What We Look For

Required: Must have a high school diploma or equivalent GED certificate

Willingness to travel up to 80% to customer sites

Full understanding of basic electrical and control systems and how electricity works as well as the process of treating air to simultaneously control its temperature, humidity, and distribution

General knowledge of HVAC and mechanical systems

Ability to identify 3-phase versus single phase wiring

Understanding of Parallel and Series circuits

Understand OHMS Law and able to use a multi-meter to read voltage, resistance values

Ability to read, understand and work from mechanical drawings

Ability to maintain required records and prepare reports

Must possess valid passport/driver's license

Aptitude and communications skills related to acting independently