Dispute Services Support Process Lead

Dispute Services Support Process Lead

The Dispute Services Support Process Lead is responsible for providing senior-level operational support, regulatory oversight, and risk mitigation for dispute-related processes across debit card, credit card, and non-card products. This role partners closely with Risk, Compliance, Audit, and Operations teams to ensure adherence to Regulation E and Regulation Z, maintain effective controls, and support business continuity initiatives. The position serves as a subject-matter expert, mentor, and process leader, contributing to continuous improvement, issue resolution, and regulatory readiness.

Primary Responsibilities:

• Regulatory Compliance & Risk Management
• Operational Support & Leadership
• Access Management & System Support
• Business Continuity & Preparedness

Business Continuity & Preparedness

You must be located near 5555 Cleveland Ave Columbus, Ohio or 295 Huntington Circle Akron, Ohio

Basic Qualifications:

• High School diploma
• Experience working knowledge of Regulation E and Regulation Z
• Experience with operational controls, compliance testing, risk management, or audit support.
• Experience with analyzing data, prepare reports, and respond to regulatory or audit requests
• 3 or more years of in Financial Services

Preferred Qualifications:

• Bachelors Degree
• Experience working with Default/Ad Hoc Reporting
• Minimum of 5+ years combined experience in Dispute Services or Deposit Services.
• Results focused with a continuous improvement mindset.
• Experience working with Collections Systems.
• Excellent written and oral communication skills.
• Problem solving and critical thinking skills are essential.
• Demonstrate the ability to work with minimal supervision and manage workload.
• Highly organized, self-starter with strong follow-through and ability to complete tasks independently.
• Proven ability to prioritize and simultaneously handle deadlines, ad hoc requests and regular deliverables.
• Process oriented with strong attention to detail.
• Proficiency with the Microsoft Office Suite.
• Effective organizational and time management skills with the ability to work under pressure and adhere to aggressive project deadlines.
• Excellent interpersonal skills with the ability to establish working relationships with individuals at varying levels, departments, and locations within the organization.

Exempt Status: Yes

Workplace Type: Office

Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We're combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team.

Huntington will not sponsor applicants for this position for immigration benefits, including but not limited to assisting with obtaining work permission for F-1 students, H-1B professionals, O-1 workers, TN workers, E-3 workers, among other immigration statuses. Applicants must be currently authorized to work in the United States on a full-time basis. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.