Director Of Self Perform Operations - craft Training & Upskilling

Job Title: Craft Upskilling Program Manager

Oversee national portfolio of craft upskilling programs to enhance skillsets for Self-Perform Operations (SPO) craft employees and third-party workforce using National Center for Construction Education and Research (NCCER) curricula, while supervising and developing teams that support the program. Lead end-to-end program delivery including planning, staffing, scheduling, quality, and outcomes, and maintain company's NCCER accreditation, including instructor/proctor credentials, secure testing, records, and audit readiness. Collaborate in close partnership with Construction operations leaders, Safety, Human Resources, and external training partners to enhance skilled, safe, and diverse craft talent pipelines.

Essential Duties & Key Responsibilities:

• Drive development of roadmap and calendar for multisite upskilling programs for craft employees and third-party workforce and manage Self-Perform Operations (SPO) Trainers (e.g., instructors, proctors) to serve as local 'Program Managers' to launch and scale cohorts aligned to project schedules and workforce demand.
• Manage and coach SPO Trainers to build and manage program project plans, milestones, budgets, risks, and communications for each project site.
• Supervise SPO Trainers, participate in hiring process, onboard new employees, deliver timely performance feedback for direct reports, contribute to performance appraisals during annual performance cycle, utilize talent management systems, and identify appropriate training to help with development needs.
• Develop and manage vendor agreements (e.g., training facilities, equipment, testing services) and oversee vendor commitments to fulfill service-level performance.
• Maintain program standards to achieve and retain National Center for Construction Education and Research (NCCER) accreditation status and oversee company adoption of related policies, and procedures.
• Maintain and oversee NCCER credentials and plan credential renewals for trainers, proctors, performance evaluators, and administrators.
• Implement and audit secure testing protocols to ensure safeguarding of test materials and trainee Personal Identifiable Information (PII), per company and NCCER policy.
• Oversee accurate and timely NCCER Registry entries, training records, and completion and credential issuance.
• Prepare for and lead compliance reviews and NCCER audits, manage and close findings with corrective actions to completion.
• Standardize operating procedures, forms, and quality checks across program sites.
• Select, onboard, and coach trainers and site coordinators; develop and provide peer observations and feedback cycles.
• Promote use of current NCCER curricula, materials, and performance verifications; conduct verification of equipment and lab setups to meet required standards.
• Drive inclusion of safety, quality, and ethics throughout instruction, coordinate with Safety teams to align on Job Hazard Analysis (JHAs) and site-specific controls.
• Support multilingual delivery of training content and reasonable accommodations to support equitable access and comprehension of training programs and materials.
• Partner with local Human Resources (HR) and Talent Acquisition (TA) teams to target high-demand crafts and build opportunities from entry-level to staff-level roles.
• Collaborate with applicable project stakeholders to promote opportunities and identify candidates and align training to real work.
• Cultivate relationships with schools, community organizations, workforce boards, and veteran programs to expand candidate pools.

Qualifications: Minimum of 12 years