Director, MDU & MTU Operations

Job Title

Major Duties Classification: Exempt / Non-Bargaining Position may be located remote. Fidium is where next-generation fiber meets next-level opportunity. With a vision to be America's favorite fiber internet and network services provider, we deliver lightning-fast and reliable connections to families, businesses, and communities. Backed by one of the nation's top 10 fiber networks, Fidium is driven by a team of 2,500 employees. We champion innovation, integrity, and continuous improvement-empowering every team member to make a meaningful impact. Fidium is scaling fiber delivery across a multi-state footprint. This role owns the operational engine that turns signed agreements into live, billable properties with predictable timelines, clean launches, and accurate financial outcomes. This is not a sales leadership role. It is an accountability role. This role is primarily remote with preference given to candidates based in the Northern New England (NNE) region - MA, NH, ME or VT. You are the single point of ownership for MDU and MTU operational execution from post signature intake through construction readiness, post wiring, launch, and handoff to steady state operations. You set the readiness bar, control vendor performance, enforce workflow discipline, and decide when a property is ready to go live. Sales brings deals. Engineering builds the network. You make it all work together.

Responsibilities

End to end program ownership

Own the full lifecycle for MDU and MTU properties including intake, readiness, post wire, launch, and transition to operations across both Access and Bulk models

Serve as the final operational gate for launch readiness. Properties do not launch without your approval

Build and maintain detailed launch plans, milestone tracking, and risk registers for each property

Run weekly operating cadence reviews with Sales, Engineering, Construction, Field Ops, Billing, Care, and vendors

Act as escalation owner when timelines slip or execution quality is at risk

Workflow design and operating discipline

Design, document, and enforce standard workflows for MDU and MTU delivery

Create repeatable playbooks that work across markets, not bespoke heroics

Identify breakdowns and fix them through process change, tooling improvements, or clearer ownership

Drive continuous improvement using real delivery data, not opinions

Financial rigor and IRR accountability

Partner with Sales and Finance to validate operational assumptions that feed IRR and deal approval

Ensure build scope, timelines, vendor costs, and readiness assumptions reflect reality

Review IRR outcomes by deal and feed learnings back into future opportunity evaluation

Balance speed and capital discipline without letting either dominate

Data integrity and systems ownership

Own address validation, unit lists, property hierarchy, and readiness status accuracy across systems

Ensure clean handoffs into provisioning, billing, and care to prevent launch defects and revenue leakage

Define required data fields, quality standards, and reporting expectations

Maintain visibility into booked to bill timelines and upcoming release schedules

Vendor selection and performance management

Own selection, onboarding, and performance management of post wire and structured wiring vendors

Define scopes of work, SLAs, quality standards, and escalation paths

Hold vendors accountable for cost, quality, and timelines

Replace vendors who consistently underperform instead of managing around them

Stakeholder experience

Act as the operational face of Fidium for property owners, developers, GCs, and onsite teams during build and launch

Establish a clear communication cadence so stakeholders understand status, next steps, and risks

Ensure a clean transition from launch into steady state operations