Account Services Representative - Spanish Fluent

Account Operations Representative

We are looking for an Account Operations Representative in full-time to join our team based in Schiltigheim, near Strasbourg.

Your mission? To manage and follow up on the order book of several wholesale accounts in Europe, particularly in the Netherlands and Eastern Europe (Poland, Czech Republic), while ensuring the proper execution of deliveries and the satisfaction of our partners.

You will play a key role in coordinating between several internal teams (sales, credit, logistics, distribution…) to ensure smooth order processing and a quality customer experience.

This position also involves close monitoring of certain Partner Stores, which require rigorous management and a high level of responsiveness.

Every day, you will be at the heart of commercial activity: analysis of the order book, resolution of operational issues, and close collaboration with internal teams to ensure the best possible execution.

A cross-functional, dynamic role that combines analysis, organization, customer relations, and problem-solving, in an international environment.

How You Will Make A Difference

• By providing reliable and proactive management of the order book, from initial processing to delivery
• By developing a trusting relationship with your internal and external partners through rigorous follow-up and clear communication
• By quickly analyzing operational issues to identify causes and propose concrete solutions
• By collaborating closely with internal teams to resolve blockages and improve service quality
• By maintaining a clear vision of your priorities and staying organized and responsive, even in periods of intense activity

Your Skills

• You have already solid first experience in customer service B2B, order management or account management
• You communicate fluently in English, and you speak Spanish or another European language (Italian for example) which will be a real asset
• You are comfortable with the analysis of order books, priority management, and operational problem-solving
• You are recognized for your organization, rigor, and ability to stay focused in a dynamic environment
• You like to understand situations in depth in order to propose concrete solutions
• You are comfortable working with multiple stakeholders and evolving in an international environment
• You are comfortable with IT tools (advanced functions on Excel...) and order management systems (experience on SAP is a plus)

About Our Culture

• At Columbia Sportswear, we value an open and inclusive culture that emphasizes the absence of barriers between individuals. We are committed to fostering a sense of belonging by encouraging personal relationships at all levels, in order to create a cohesive and positive work environment.
• Our employees are ambassadors of our brand and are proud to be part of an organization dedicated to activities that they are passionate about. This dedication reflects our commitment to building a team that is passionate about our products and embodies our values.
• We offer the opportunity to work for a multinational company and in a multicultural environment, where your work has an impact on different regions.
• Our continuous learning culture "Always Be Learning" allows our employees to identify and develop skills that will enable them to continue evolving within the company.
• "Unlock Your Potential", this is the spirit that characterizes our vision of our employees' development: to offer them opportunities for growth, within their position, their team, or even to completely change their career.