Temporary GME Software Support Specialist

Temporary GME Software Support Specialist

The GME Software Support Specialist provides software support to the Graduate Medical Education Office, which supports 115+ ACGME accredited residency and fellowship programs and specifically focuses on the residency management software "MedHub." The Software Support Specialist will provide operational support, technical and training support, and strategic planning for software utilization. This individual shows personal accountability and responsibility by managing multiple projects simultaneously, including but not limited to providing education and training for the residency management system, managing verification of resident and fellow onboarding documentation, and ensuring end users are compliant with university and program accreditation requirements. The position demonstrates robust analytical skills for technical support. This individual regularly audits the system and reports upon completion of required tasks. This role will also provide analysis and strategic recommendations on systems' enhancements. They may also build business intelligence through time for insights, recommendations, tracking and overall efficiency in the use of the system and the ability to analyze the data with ease. This individual will have a foundational skillset in IT, have an interest in learning the Graduate Medical Education software thoroughly, provide excellent customer service and training, and provide insights using data.

Reports directly to the GME Compliance Manager. This position will have no direct reports; however, the position must have the ability to influence and guide non-direct reports through change and innovation. Hybrid - this role is eligible for a hybrid schedule of several days per week on the Anschutz campus and as needed for in-person meetings.

Creates visual guides, timelines, and tips for MedHub. Conduct training for large groups (100+) and small group or 1:1 training sessions, for the ongoing effective use of MedHub. Acquire an extensive knowledge-base and analytic ability to troubleshoot software functionality inquiries from end users and communicate solutions in compliance with ACGME accreditation (where applicable). Ensure ongoing operational support including but not limited to; resident and faculty demographics, scheduling, evaluations, case logging, portfolios, and contracts.

The University of Colorado (CU) is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws governing non-discrimination in employment. We are committed to creating a workplace where all individuals are treated with respect and dignity, and we encourage individuals from all backgrounds to apply.