Technical Support Specialist

Job Title

Success in this role will mean combining your significant technological skills and client-centered mindset to help ensure that our internal operations are always running smoothly and efficiently, and that all our staff's IT needs are met. An accomplished multi-tasker, you are comfortable working under challenging deadlines, and working through multiple competing priorities and projects across various locations, with a high-level of adaptability. Business savvy, your understanding of IT goes beyond the technical function; you understand budgeting and project management, and can see how a strong IT department is integral to supporting the business goals. Dedicated and self-sufficient, you possess a strong desire and aptitude to embrace a continuous learning mindset, and are eager to promote a positive work environment. You're a strong team member, but also capable of working independently with little oversight.

Responsibilities

Provide user level technical support for computers, printers, and various hardware items.

Provide user level technical support related to the system applications and other pertinent software applications.

Setup and maintain user accounts and mailboxes (Office 365).

Assist with diagnosing and quickly resolving a wide range of Windows applications and networking problems to help minimize downtime.

Provide user level training on daily applications including but not limited to MS Office, related applications, and other basic computer related skills.

Assist with procurement, inventory, and implementation of new computer equipment and technologies.

Assist with monitoring printers, copiers, and fax machines to make sure they are working properly and receiving regular maintenance.

Assist with maintaining user access rights and logs for network access including onboarding of new employees and removal of inactive employees.

Assist in setup of IT equipment and computer web meetings for company meetings, events, and lunch & learn presentations.

Assist with technical documentation of systems and processes, including the creation and documentation of IT systems and networks.

Daily check various logs (backup, etc.) and fix/report any issues.

Work schedule includes on-call and after hours support on a rotating schedule - weekend work may be required on occasion.