Student Support Services Specialist

Student Support Services Specialist

Pay: $20-$24/hour This position is eligible for Daily Pay! Work today, get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule. Work Schedule: M-F 8am - 4:30pm, some evenings, some weekends. This Full Time job is eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Short Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings. In addition, this position is eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave.

JOB SUMMARY: The Student Support Services Specialist will promote continued student engagement at the Excel Center and serve as a student advocate. Each Student Support Services Specialist is responsible for a caseload of 65 - 80 students. The Student Support Services Specialists will support student learning and productivity by building positive relationships with students and providing resources to remove barriers from their educational progress. This role demonstrates behaviors consistent with our Mission, Vision, and Values, on behalf of Goodwill of Colorado. This is a full-time, year-round, in-person position at our school located in Aurora, CO. Applicants must reside in Colorado and work from the Aurora facility.

Essential Functions

• High Culture of Achievement:
• Instill a culture of high expectations, academic excellence, and personal growth among students.
• Work with the Student Support Services Supervisor to develop strategies to motivate and inspire students to reach their full potential.
• Work with the Student Support Services Supervisor to implement data-driven approaches to assess student performance and implement targeted interventions for improvement.
• Enrollment and Retention Focus:
• Execute effective enrollment strategies to enroll students from diverse backgrounds.
• Work with the Student Support Services Supervisor to implement retention strategies to ensure the long-term engagement and satisfaction of students and families.
• Build strong relationships with adult students, addressing their concerns, and maintaining open lines of communication.
• Provider career planning activities and life skill development coaching to a diverse student body.
• Innovation:
• Identify opportunities for growth, innovation, and improvement within the school.
• Work with the Student Support Services Supervisor to implement new initiatives, programs, and partnerships that enhance the educational experience.
• Embrace the flexibility required to address urgent matters, attend school events, and support students as needed.
• Staffing, Evaluation, and Development:
• Possess the ability to work with a diverse team of professionals who promote equity and create an environment of inclusion.
• Participate in the performance evaluation process to identify strengths and areas of improvement.
• Participate in ongoing professional development, training, and goal setting.
• Attend and participate in staff meetings.
• Attend all team and professional development meetings.
• Support Services Administration:
• Knowledgeable in every coaching area and provide creative problem-solving.
• Monitor student data to ensure academic progress.
• Aid students in developing class schedules that lead students on a path to graduation and postsecondary success.
• Assess students' life experiences for possible translation into school credits.
• Assists instructors in developing students' individualized learning plans based on intake assessments.
• Manages and monitors students' learning experiences to ensure student engagement and accomplishment of learning goals through individual and/or group meetings.
• Identifies and connects students to community resources to remove barriers and support academic and/or personal goals.
• Work closely with leadership and instructional staff to support student success.
• Other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Education:
• Degree and Credential Requirements: Bachelor's Degree in Social Services, Human Services, Psychology or related field or three years of related experience in the same or similar capacity.
• Experience:
• Customer Service: Is dedicated to meeting the expectations and requirements of internal and external customers; gets first hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
• Other:
• Communication Skills: Articulates thoughts and expresses ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to comprehend others' needs. Delivers information in person, in writing, and in a digital world.
• Must have the ability to network with community partners and speak to large audiences. Bilingual ability
• Organizational Aptitude: Plans and attends to details and pursues quality in accomplishing...

Goodwill of Colorado is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses.