Service Technician - Audio Visual & Structured Cabling

Job Opportunity: Service Technician

The Service Technician in our Technology Solutions group specializes in one or more of the following disciplines: audiovisual systems and structured cabling. While expertise in all areas is not required, proficiency in one area is essential. We are committed to providing training in any additional disciplines you may not be familiar with. This role requires strong troubleshooting skills, adaptability, and the ability to work across various systems and technologies.

Compensation Range for this Position: $32.00 - $50.00 per hour, depending on experience

General Responsibilities

• Uphold Encore Electric's core values and work with a commitment to safety and professionalism.
• Perform installation, troubleshooting, maintenance, and repair of systems across multiple disciplines.
• Maintain work areas, tools, and equipment in a clean, organized manner.
• Communicate effectively with the Service Supervisor on job progress, scheduling, and any changes to scope or requirements.
• Represent Encore Electric professionally when interacting with clients, ensuring clear communication and fostering positive relationships.
• Be flexible with schedules, shifts, and locations, including participation in the on-call rotation.
• On-call rotation requires availability 24/7 for a one-week period, every month.

Discipline-Specific Responsibilities

Audiovisual Systems

• Install, and troubleshoot AV systems, including displays, projectors, speakers, and control systems (e.g., QSC, Crestron, Extron, Bi-amp). Some programming preferred but not required.
• Install and configure conference room systems, including Microsoft Teams rooms, Zoom Rooms, and other related conferencing systems.
• 3-4 years of AV technician experience is preferred.

Telecom

• Install and terminate telecom cabling, including copper and fiber optics.
• Perform testing and certification for cabling and connections.
• Familiarity with telecom-related tools and practices.
• 3-4 years of experience as a telecom technician is preferred.

Security Systems

• Install and troubleshoot security systems, including access control, IP video, and intrusion detection systems.
• Perform system testing, commissioning, and verification of functionality.
• 3-4 years of experience as a security technician is preferred.

Building Automation Systems (BAS)

• Perform diagnostics and preventative maintenance on automation systems, including HVAC and VAV systems.
• Install controllers, wiring, and field devices according to project specifications.
• 3-4 years of experience as a BAS technician is preferred.

Knowledge, Skills, and Abilities

• Technical expertise in the relevant system(s) of focus.
• Ability to read and interpret technical documents such as blueprints, one-lines, and specifications.
• Strong problem-solving, organizational, and time management skills.
• Excellent communication skills for interacting with clients, vendors, and team members.

Physical Requirements

• Ability to climb, lift (up to 50 lbs), stand, and stoop.
• Vision acuity (near and far, and without color deficiencies).

Requirements

• At least 3-4 years of experience in a specific relevant discipline.
• Valid driver's license and acceptable Motor Vehicle Record.
• Willingness to continue learning and developing in the field.

What We Offer

• Competitive compensation and benefits.
• Company Vehicle.
• Opportunities for professional growth and development.
• A dynamic, supportive work environment.
• A commitment to safety and advanced technology.

Benefits

• Encore Electric provides excellent benefits for our employees, including: medical, dental, and vision plans, disability, and life insurance, employee-matched 401(k), paid time off (PTO), an employee assistance program that includes counseling, legal, and financial advice.
• Encore also provides a generous employee referral program, and access to technical, safety, personal finance, and leadership training through Encore University, Encore's in-house training program.
• This position is eligible for cell phone allowances and the short-term incentive program.

Applications will close for this position on: December 31, 2025 or until role has been filled To request an accommodation during the application process, please contact HR@EncoreElectric.com.

Encore Electric, Inc. is an Equal Opportunity Employer, including disability/vets. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.