Senior Infrastructure Engineer (omnichannel) (remote From Anywhere In CO) - Remote Eligible

Senior Infrastructure Engineer (Omnichannel)

Salary $103,000.00 - $117,000.00 Annually Location Statewide, CO Job Type Full Time

The work of employees at the Governor's Office of Information Technology (OIT) is challenging and diverse because the needs of agencies, customers and Coloradans constantly evolve. But our focus never changes: improve the lives of all Coloradans through innovation and collaboration. We're building one of the nation's leading government IT organizations by reimagining how we support agencies, building first-of-their-kind applications, and creating an inclusive, collaborative culture, together. Join us in the important work of providing equitable access to services.

Are you a skilled Omnichannel Engineer who's adept in determining strategic enterprise direction and architectural design? As our new Senior Infrastructure Engineer, you will be the subject matter expert in the design, configuration, implementation and installation of the state's Omnichannel communication services. You will collaborate with stakeholders to create solutions that process multiple communications into a common support framework, drive continuous improvement and assist in the review of new cloud-based platforms. Some of the important duties that you will perform include:

• Recommend new processes, procedures, and technology to increase productivity and efficiency
• Document high level design and procedures
• Analyze and develop functional specifications for the design of new Omnichannel platform solutions or modifications
• Configure, administer and deploy mission critical Omnichannel solutions, such as virtual call centers, chatbots, chat and other integrations.
• Provide technical guidance and solutions to technical problems

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights A wide salary range is posted for this position and any job offer is based upon a salary analysis to comply with the Colorado Equal Pay for Equal Work Act. The salary analysis considers relevant experience, education, certifications, and state seniority as compared to others doing substantially similar work. While all offers are compliant with the Colorado Equal Pay for Equal Work Act, there is no guarantee an offer will be at the top of the posted range based on the salary analysis. This is a skills-based job announcement. The required minimum qualifications and/or education (if substituting for the proven experience, knowledge, and skills), are as follows:

Minimum Qualifications:

• 5 years of hands-on technical experience servicing an Enterprise environment, in the specific area of Cloud Services

Substitutions: Additional appropriate education will substitute for the required experience on a year-for-year basis, but cannot completely substitute for the required experience. Training or Certification related to the work assigned to the position will be assigned credit towards substitution for experience and/or education, but cannot completely substitute for the required qualifications.

Preferred Qualifications: Amazon Web Services (AWS) Certification

Conditions of Employment: OIT employees must comply with any screening procedures in place at state entity locations where they might be required to perform work. A pre-employment background check will be conducted as part of the selection process. Positions supporting some agencies such as the Department of Corrections and the Department of Public Safety will also require a pre-employment drug test. This position may require travel within the specified geographic area, and to locations across the state as needed.

All remote work must be performed in Colorado. While candidates from out of state will be considered for this role, the candidate selected for the position must relocate and reside in Colorado on the first day of their new position. A reasonable timeframe for relocation will be established on an individual basis, while considering business needs, and determining a start date.