Safety Service Patrol (SSP) Training Manager

Safety Service Patrol Training Manager

Colorado, US Full-Time No - Teleworking not available for this position $57525.6 - $86288.93

Looking for a career where you can make a difference every day? Discover this opportunity to become a Safety Service Patrol (SSP) Training Manager! Serco is growing our team and looking for an experienced candidate who has extensive knowledge of SSP Operations and training methodologies. You will develop, implement and conduct training for a team that works closely with state employees, local law enforcement and other first responders daily. As the Training Manager you will provide first-hand knowledge of SSP operations best practices throughout the duration of the project to ensure success.

As a Training Manager, you can expect to:

• Be responsible for development, implementation and maintenance of the approved training program.
• Conduct new hire training and certification, refresher training and continuous improvement training to all project personnel.
• Be responsible for the maintenance of project standard operations procedures.
• Use knowledge of Traffic Incident Management (TIM) best practices to ensure safety and quality processes are followed.
• Assist Project Manager in conducting staff performance evaluations, audits and implementing subsequent corrective action plans.
• Assist Project Manager in oversight of SSP Operator activities.
• Travel, as required.

To be successful in this role, you will have:

• Five years' experience in project management.
• Five years of experience in Traffic Incident Management operations management such as safety service patrol or first responder programs.
• Proficiency managing projects to a project management plan; including the areas of scope, scheduling, cost, risk, quality, stakeholder and resource management and communications.
• The knowledge and skills to lead a successful team and make sound decisions while working in a high-paced and high-pressure environment.
• The ability to address conduct and performance issues.
• Excellent oral and written communication skills.
• Experience managing performance against Service Level Agreements (SLA), Key Performance Indicators (KPIs), and similar performance-based metrics in a TMC or like environment.

If you are interested in supporting this mission and making the roadways safer for the travelling public, submit your application now for consideration.

Serco Inc. is using this posting for the purpose of responding to a proposal. We are seeking qualified candidates in the event of a contract award. This position is not currently funded/active. Should Serco be awarded the contract, and you meet the qualifications of the position, you will be considered in the selection process.

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: https://careers.serco-na.com/us/en/what-we-offer

If you require an accommodation with the application process please email: careers@serco-na.com or call the HR Service Desk at 800-628-6458, option 1.

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.