Resident Services Manager - multifamily Portfolio - Denver, CO

Resident Services Manager

Charlesgate Property Management is seeking a smart, organized, and proactive Resident Services Manager to join our growing team. This person is the primary contact for residents and the owner of all things related to the resident experience. They also contribute to the overall performance of the portfolio which includes financial performance, physical building maintenance, and risk management. You will work with staff maintenance technicians, outside vendors, and our project management team as needed for maintenance, repairs, and capital projects. Management services are to be performed in a high-quality manner with a sense of urgency. Clients and property must be treated with the utmost respect and hospitality. You must be the type of person who…

• Is vigilantly organized and process driven

• Is proactive and knows how to be creative to find solutions to problems

• Can handle all types of personalities and does not rattle easily if a situation becomes stressful

• Can easily work on multiple projects and deadlines simultaneously but can focus on the task at hand without being distracted

• Is comfortable doing any task, big or small, to get the job done and help grow the business

• Is an excellent communicator and is comfortable speaking with and writing to tenants and owners on a regular basis

• Has a strong understanding of real estate financial reporting and budgeting

• Has a strong understanding of multifamily residential physical property systems and equipment including plumbing, heating/cooling, electrical, and water/sewer

• Has extremely high standards and is committed to completing tasks the right way

Requirements:

• B.A. or other university degree

• 3+ years of experience in residential property management

Duties & Responsibilities (examples of but not limited to…)

Lease Renewals & Resident Retention

• Work in close collaboration with leasing, accounting, and property teams to optimize performance.

• Confirm renewal pricing in alignment with market conditions and ownership goals.

• Send renewal notices to residents and secure signed agreements within deadlines.

• Coordinate with the leasing team to ensure units are properly listed and marketed.

Delinquency & Collections Management

• Proactively follow up on delinquencies, ensuring timely rent collection.

• Coordinate with housing authorities on payments, lease compliance, and documentation.

• Finalize outstanding balances and send accounts to collections as needed.

• Accurately book bad debt and maintain financial records.

Lease Administration & Compliance

• Ensure all lease paperwork, charges, and pass-through fees are properly documented.

• Complete and verify move-out inspections, processing deductions accurately.

Resident Move-In & Transition Coordination

• Oversee the move-in process, ensuring all lease paperwork is finalized.

• Prepare and distribute move-in packets, ensuring a seamless onboarding experience.

• Coordinate key distribution and access setup for new residents.

• Handle on-call emergency service on nights and weekends (part of a rotation)

About CHARLESGATE

Charlesgate Property Management is a Boston-based real estate firm expanding into the Denver market with a bold, forward-thinking approach to multifamily property management. Our team operates within an innovative "POD" structure designed to drive collaboration, efficiency, and accountability at every level. You will be part of a team overseeing a portfolio of multifamily apartment buildings, providing value to a host of owners, not just to a single building. Our VISION is to inspire and empower our clients, our team, and our communities through comprehensive real estate solutions. As a values-based firm, we are founded on the core principles of ETHICS, RELATIONSHIPS, RESULTS, as well as our seven fundamental cultural values that we expect our team to exhibit:

• Positive Attitude. Smile and move

• Empathy. Seek first to understand the perspectives of others

• Proactivity. Bias towards action using good judgement

• Ownership. See the big picture

• Curiosity. Think, learn and rapidly improve

• Resourcefulness. Be effective

• Communication. Be concise, articulate and make meaning clear

Employees First!

We are an employee first organization that believes that being committed to our employees first is the only way we can deliver the best service to our clients. Our office culture and work environment is second to none to promote harmony in all of our lives. We do everything we can to offer a comprehensive benefits package, including:

• Competitive salary.

• Health Insurance - Excellent and industry leading coverage.

• Paid time off - Liberal and flexible. Enjoy yourself.

• Company holidays - A lot. If it is a holiday, we take it off.

• 401K/FSA/supplemental insurance - All available.

• A support team like none other in the industry. Powered by JazzHR.