Professional Services Intern

Professional Services Intern

This position is designed as an entry into the world of Professional Services. This position requires a high degree of oversight by a mentor or senior team member and may include the following:

Project Planning Activities:

• Conduct internal project transitions using provided meeting templates
• Manage add-on projects for existing clients
• Can manage project off-boarding which includes:
• Modification of existing project plans
• Outlining the remaining scope, schedule, and budget of the project, as well as each party's responsibilities and mutual commitment to contribute adequate resources to follow the plan with assistance
• Ensure that resources are scheduled and monitor progress to ensure compliance with the project plan, immediately notifying affected parties of any schedule changes
• Use departmental sites/calendars/systems to publish a summary of key dates and issues to all Tyler employees involved in the project, such as development, implementation, support, and other project managers
• Obtain regular feedback from clients regarding project status and quality of service and take immediate corrective action as required
• Follow provided direction to resolve roadblocks, such as hardware, software, or networking incompatibilities and unresponsive third-party vendors or clients
• Communicate completion of milestones to clients and secure formal acceptance from them
• Upon project completion conduct meetings with clients, using provided meeting templates, to ensure a smooth transition of services from implementation to support
• Familiarity of contract requirements, program modifications, and other site-specific background information
• Ability to research basic invoice questions
• Acts on direction provided for process improvement initiatives
• After successful completion of PSA Training, completes the responsibilities of the Contract Routing Team Daily Digest:
• Initiate new contract setup requests
• Selection of appropriate project template(s)

Qualifications:

• High school graduate or equivalent
• Understanding and desire to learn the skills associated with a Project Manager
• Proven planning, organizational skills, and follow through ability
• Excellent customer service skills
• Excellent verbal and written communication skills
• Proficiency using computers and Microsoft Office Suite
• Ability to problem-solve and present solutions with some guidance
• Seeks appropriate guidance to prioritize and complete multiple tasks in a fast-paced, technical environment
• Demonstrated ability to maintain a positive, professional attitude and is open to feedback to further growth
• Occasionally seeks out opportunities to develop skills further

State-Specific Salary Range Disclosure Requirements:

Salary will generally fall between $13 - $17 before adjustment for geographic differences. Recruiter can confirm if position is incentive eligible

Great Place to Work & Grow Your Career:

Come join us as we transform the public sector! Our mission, vision, and values guide everything we do. We're also frequently recognized as a great workplace locally and nationally. See our many awards and accolades.

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Tyler Technologies is proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to race, creed, gender, marital status, sexual orientation, citizenship status, color, religion, national origin, age, disability, veteran status, or any other status protected under local, state or federal laws.