Patient Services Representative

Patient Services Representative

The Patient Services Representative is responsible for providing efficient, effective, quality customer service through a variety of duties including patient check-in, registration, scheduling, exam preparation, outbound calling, and some referral management. Complies with established company policies and procedures, HIPAA Privacy Rules and University of Colorado School of Medicine Confidentiality Policy. This position ensures clear and timely communication including patient appointment status to clinical department(s). The Patient Services Representative also assists in overall department work that may include overflow from other departments and/or locations. This role is expected to work onsite and is located in Aurora, CO.

The Hemophilia & Thrombosis Center (HTC) is an internationally renowned specialized disease management center for children and adults within the University of Colorado, School of Medicine. The HTC provides direct comprehensive diagnostic and treatment services to over 3000 adult and pediatric patients with rare chronic bleeding and clotting disorders throughout a multiple state region. The Center encompasses a freestanding School of Medicine clinic, a specialty pharmacy, research laboratories, clinical research services, professional training, patient education, and patient outreach and support programs.

The University of Colorado offers an excellent benefits package including:

• Medical: Multiple plan options
• Dental: Multiple plan options
• Additional Insurance: Disability, Life, Vision
• Retirement 401(a) Plan: Employer contributes 10% of your gross pay
• Paid Time Off: Accruals over the year
• Vacation Days: 22/year (maximum accrual 352 hours)
• Sick Days: 15/year (unlimited maximum accrual)
• Holiday Days: 10/year
• Tuition Benefit: Employees have access to this benefit on all CU campuses
• ECO Pass: Reduced rate RTD Bus and light rail service

Minimum Qualifications:

• Three (3) years of patient/client-facing experience.
• Substitution: A combination of related education and/or relevant experience in an occupation related to the work assigned equal to three (3) years.

Preferred Qualifications:

• Medical office experience.
• EPIC experience.
• MS Office experience.
• Bilingual in Spanish/English.
• Professional customer service experience.

To apply, please submit the following document(s):

• A letter of interest describing relevant job experiences as they relate to listed job qualifications and interest in the position.
• Curriculum vitae / Resume.
• Three to five professional references, including name, address, phone number (mobile number if appropriate), and email address.

Questions should be directed to Eddie Tapia, eddie.tapia@cuanschutz.edu.

The starting salary range (or hiring range) for this position has been established as $50,856 - $58,992.

The University of Colorado does not discriminate on the basis of race, color, national origin, sex, age, pregnancy, disability, creed, religion, sexual orientation, gender identity, gender expression, veteran status, political affiliation, or political philosophy. All qualified individuals are encouraged to apply.