Operations Supervisor; Lakewood Navigation Center

Operations Supervisor

The Operations Supervisor for the Lakewood Navigation Center is responsible for overseeing all aspects of the Center's daily operations. This role works closely with the Program Supervisor to ensure that policies and procedures are implemented in a safe, respectful, and trauma-informed way. The Lakewood Navigation Center serves 103 unaccompanied individuals in a congregate shelter setting, providing embedded support services tailored to client needs. Key responsibilities include:

• Program Oversight: Ensure appropriate staffing structures are in place for Housing Case management, review best practices with staff, oversee staff training, and maintain the safety of both personnel and the facility.

• Program Development: Create and refine systems in response to evolving program outcomes and establish policies and procedures that support effective and equitable service delivery. Develop and maintain robust wrap around services on site to transform lives and permanently move people out of homelessness.

• Grant Management: Oversee grant-related activities, ensuring timely and accurate reporting to funding entities.

• Community Engagement: Represent VOA Colorado programming within the community, identify emerging needs, and lead initiatives that promote collaborative community practices.

Additionally, this position participates in the on-call rotation for shelter management.

Essential duties and responsibilities include:

• Operational Oversight: Manage 24-hour facility operations by scheduling and supervising direct, contract, and support staff. Ensure the facility is clean, orderly, and consistently "tour ready."
• Staff Management: Lead recruitment, onboarding, training, and evaluation of staff and volunteers. Coordinate relief staff hiring and training with shelter project Supervisors. Support inclusive team meetings and ongoing professional development.
• Safety & Crisis Response: Oversee safety protocols for guests and staff. Ensure crisis intervention and trauma-informed care practices are in place.
• Resource Coordination: Ensure guests have access to meals via VOA Kitchen. Order necessary supplies (office, food, cleaning) and maintain inventory.
• Compliance & Documentation: Monitor staff for accountability for program components and ensure accurate documentation across required databases. Support policy development, implementation, and compliance.
• Community & Administrative Engagement: Represent VOA in community settings, assist with budgeting, monitor expenses, and support grant reporting and proposal development.
• Collaboration & Support: Work closely with the Program Supervisor to delegate tasks, maintain service quality, and ensure staff have access to referral resources.
• Professional Standards: Attend training, meetings, and workshops. Uphold the Social Work Code of Ethics and maintain consistent attendance.
• Additional Duties: Participate in on-call rotation, cover duties of the Program Supervisor when absent, and perform other duties as assigned.

Supervisory responsibilities include direct supervision of all guest service coordinators, kitchen coordinators, and relief staff at the Lakewood Navigation Center. This position may provide field supervision for college level interns.

Anticipated outcomes include:

• Ensure the occupancy rate at shelters remains at 90% or higher.
• Ensures that 30% of all households who exit, do so into a stable or permanent housing solution, and that 50% of these households engage in rehousing services.
• Facilities always remain "tour ready" including all safety concerns addressed within 48 hours.

Working conditions and physical requirements include:

• Must be able to drive between programs and community meetings.
• May be required to cover shifts at residential programs.
• Ability to quickly and safely go up and down stairs regularly throughout the shift to complete perimeter checks, and quick/effective responses in cases of an emergency.
• Must be able to lift up to 50 lbs. a few times per day.
• The employee may be exposed to severe weather conditions and other health related conditions consistent with shelters.
• Must be able to auditorily and visually supervise the milieu.
• The noise level in the work environment is typically low to moderate.

Position type and expected hours of work are full-time 40 hours a week working Wednesday through Sunday, participation on the Supervisor "after hours" on-call rotation and coverage of various shifts as dictated by staffing needs.

Location is Lakewood Navigation Center 8000 W. Colfax Ave., Lakewood, CO 80214.

Salary is $60,000-$65,000 annual.

Benefits include vacation time, sick time, paid holidays, floating holidays, personal days, volunteer/wellness day, tuition assistance, pension plan, 403b retirement plan with agency match, health, dental, vision, pet insurance, life insurance, accident insurance, employee assistance/work-life balance program, and employee discount program.

LifeLock with Norton is also provided.