Operations Analyst - Remote

Operations Analyst

As an Operations Analyst, you will work closely with driver license field offices. As such, you will:

• Maintain and update Driver License Standard Operating Procedure (SOP) documents as needed and coordinate forms.
• Be a valuable resource and troubleshooting guide for Driver License Office Technicians.
• Spend a significant amount of time on data analysis and reporting.
• Support the Driver License working group, assist in clarifying processes and procedures; and review updates.
• Process refund requests and monitor auto-closed document audit reviews.
• Act as a policy advisor for Driver License Administration team.

This business position is a primary Subject Matter Expert (SME) for Driver License procedures and policies and is responsible for maintenance of the Driver License Standard Operating Procedures (SOP) Manual. This position communicates procedure and policy changes to driver license office staff and serves as the primary point of contact for staff needing assistance with statutes, rules, procedures, and policies.

The position assists in all functions related to Driver License Section procedures, policies, and data reporting to internal and external stakeholders. The Operations Analyst is responsible for Driver License information analysis, research, and project implementation, and assist with project testing. This position is responsible for assisting with compiling data and information for evaluation, creating reports pursuant to legislative requests, and detailing potential outcomes of legislative implementation to the Driver License Section. They participate in the creation and maintenance of Rules and Regulations related to the Driver License Section.

This remote position is currently tasked with performing work duties via flex-place (aka telework, work-from home arrangements) with as needed on-site visits with client groups as well as periodic work at the assigned primary physical work address.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

COLORADO RESIDENCY REQUIREMENT: Applicants may be ineligible to apply for this position and subsequently disqualified if they do not have a Colorado address and a Colorado State issued Driver's License at the time of application.

Minimum Qualifications:

• Experience Only: Six (6) years of relevant of professional experience as a Business Analyst, or related experience in Business Administration, Communication, Technical Writing, Finance, or Accounting.
• OR Education and Experience: A combination of related education in Business Analysis, Business Administration, Communication, Finance, Accounting, or a related field and professional experience as a Business Analyst or related experience equal to six (6) years total.

Preferred Qualifications:

• County or State experience supporting a Department of Motor Vehicles
• One or more years of business analyst experience capturing, refining, and verifying software development requirements
• One or more years of experience facilitating User Acceptance Testing
• Experience as a subject matter expert regarding government agency policy and procedures
• Experience in technical writing including standard operating procedures and departmental policy documents
• Exceptional attention to detail and organizational skills

Conditions of Employment with the CDOR: Employees are in a position of public trust in the performance of their job duties and must operate in a manner that maintains the highest standards of honesty, integrity, and public confidence.

Final candidates must also complete a successful background investigation and reference check prior to appointment. Certain positions based on duties may require scheduled background investigations.

Pursuant to the Universal Driving Standards Policy, any worker who will be expected to drive a State-owned vehicle is responsible for maintaining a safe driving record and a valid driver license prior to driving any State-owned vehicle. To be compliant with the new fleet vehicle policy, Motor Vehicle Records (MVRs) will be pulled for review for workers who:

• Have an assigned State fleet vehicle
• Are required to operate a vehicle as part of the position
• Utilize a State fleet vehicle as a pool vehicle

Minimum Qualification Screening: A Human Resources Analyst will only review the work experience/job duties sections of the online job application, to determine whether you meet the minimum qualifications for the position for which you are applying. Only complete applications submitted before the closing date of this announcement will be reviewed.

Equity, Diversity, and Inclusion Compliance: The State of Colorado is an equal opportunity employer committed to building inclusive, innovative work environments with employees who reflect our communities and enthusiastically serve them. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status (with preference given to military veterans), or any other protected status in accordance with applicable law.