Medical Appointment Support Assistant

Medical Support Assistant

Duties and responsibilities include but are not limited to:

• The Medical Support Assistant (MSA) is responsible for scheduling and rescheduling appointments, referring patients to other medical specialty clinics, providing information to patients necessary to resolve complaints, interactions with both internal and external customers, reviewing and documenting clinical and administrative electronic health records (EHR).
• Obtaining medical information from patients, coordination information and actions related to patient care and services.
• MSA refers all questions regarding medical attention to the appropriate health care member.
• Advises clinical staff on current administrative processes.
• Responsible for answering telephone calls, secure messaging, and chat messages, greeting patients, relaying messages to appropriate staff inside or outside of the facility.
• Performs duties as assigned to ensure efficient and effective operations.

Requirements:

• United States Citizenship
• Proficient in spoken and written English
• Experience: Six (6) months experience of clerical, office, customer service, or other administrative work, preferably in a patient-care setting, or education of one (1) year above high school, or equivalent combination of experience and education

Position Highlights:

• Work Schedule: Full time; work schedule will be determined upon selection
• Onsite: Role is in-person at the designated VA Medical Center
• Strong work/life balance at a mid-sized medical facility with a strong patient focus
• Paid Time Off: Accrual of annual leave/PTO and sick leave plus 11 paid federal holidays
• Excellent Federal Benefits: Insurance - Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
• Retirement: Social Security plus traditional federal pension (5-year vest), and federal 401K
• Compensation: Competitive base salary range: $39,779 - $64,940 per year.

About us:

We serve those who served our country providing critical medical services including acute and chronic inpatient and outpatient care. The facility consists of 62-bed capabilities for surgical procedures, specialty care, mental health outpatient services, as well as a Community Living Center, social programs and services, onsite lab, plus primary care, outpatient specialty clinics, and 4 outlying, community clinics. The service area encompasses western Colorado and eastern Utah regions. Grand Junction is an outdoor recreational hub; a small-size metro community set in the high desert and mesas of the Rocky Mountains. Come enjoy the majestic beauty and mild climate of the western Colorado canyons and countryside.