Manager, Office Administration & Operations

Manager, Office Administration & Operations

Analysis Group is one of the largest international economics consulting firms, with more than 1,500 professionals across 15 offices in North America, Europe, and Asia. Since 1981, we have provided expertise in economics, finance, health care analytics, and strategy to top law firms, Fortune Global 500 companies, and government agencies worldwide. Our internal experts, together with our network of affiliated experts from academia, industry, and government, offer our clients exceptional breadth and depth.

The Office Manager will help set up, coordinate and lead all administrative and daily operational functions for an office of approximately 50 employees. The Manager must exercise good judgement, build trust with senior leadership, embrace change, drive results, and execute with a commitment to high quality. The Manager plays a key role in helping to promote and maintain AG’s culture. The Manager will participate in, and champion, department-wide initiatives at the local level, which may include implementing new systems or practices. The Manager must be a proactive leader who can anticipate the needs of executive leadership, balance the local vision/needs along with the broader firm and departmental needs, and develop systems and procedures that wholly support the consulting and administrative teams. Additionally, this role will support the needs of other administrative departments at the local level, and work with them to support firm-wide initiatives.

Essential Job Functions and Responsibilities:

• Office Administration: Manage day-to-day administrative activities in the office. Work across administrative departments, effectively and proactively coordinate multiple projects/initiatives related to the operation of the office including employee onboarding and off-boarding; year-end and mid-year review process; office assignments and local employee recruiting logistics.
• Executive Support: Provide local leadership to the executive and administrative support team members and ensure that partners and others are receiving appropriate support. Interface regularly with the Director, Office Administration to ensure support is meeting firm-wide objectives.
• Consulting Staff and Case Team Support: Serve as the primary conduit for consulting staff to help them navigate the firm and its administrative policies/practices. May assist with client billing process.
• Meeting Management/Office Events: Responsible for the organization of large and small office parties/events (on-site and off-site). Create, work with and/or facilitate office event planning committees. Work with the Global Events Team as needed.
• Corporate Travel: Work with the AG Corporate Travel team to oversee travel for partners, vice presidents, staff, recruiting, and as necessary, clients or affiliates. Ensure that local travel coordinators are trained and informed on travel policies and procedures.
• Office Operations:
• Facilities Management: Respond to facilities and/or information technology emergencies after hours and/or on weekends. Routinely interface with members of the firm’s Facilities and Operations team on issues related to real estate, space planning, office procedures, asset management, office infrastructure, construction projects/space upgrades and purchasing agreements. Coordinate logistics for all employee office moves. Work with local vendors and property management to ensure that repairs/projects are completed satisfactorily. Understand all aspects of the physical space and how various facilities equipment functions (security equipment, pantry equipment, lighting equipment, audiovisual equipment, etc.) and ensure high quality facilities management support services. Manage day-to-day maintenance, service calls, and troubleshooting.
• Procurement & Vendor Management: Oversee local procurement and manage vendor relations. Interface as appropriate with the Director, Operations on all vendor contracts and local services.
• Landlord Relations: Primary contact with building management for security, parking, building system shutdowns and emergencies.
• Technology: Oversee basic PC and laptop setup and support (under direction of IT group) and manage requirements for meeting room audio visual.

Equal employment opportunity, including veterans and individuals with disabilities.