Manager, Occupancy - HRE

Manager Of Occupancy

Student Affairs & Inclusive Excellence (SAIE) is the central student affairs division of the University of Denver. SAIE supports students in their holistic development through advocacy, collaboration, and education, and we strive to be full partners in students' learning experience. The Division's strategic priorities are: Enrich the holistic student experience, Elevate & Embed diversity, equity & inclusion, Engage purposeful partnerships, Enhance staff development, learning & wellbeing, Enact sustainable practices & operations. SAIE includes Housing and Residential Education, Health and Counseling Center, Student Engagement and the 4D Experience, the Dean of Students Office, and Budget, Operations, and Divisional Resources.

The Housing and Residential Education staff at the University of Denver provides housing and support services for 2900+ students living within University housing. Housing and Residential Education strives for a community that supports academic achievement and success, personal growth and development, a respectful and inclusive environment that promotes diversity, community service, and fosters leadership development and engaged staff and students.

Position Summary

Under the supervision of the Assistant Director of Occupancy, the Manager of Occupancy performs various housing operations, such as application management, occupancy management, assignment and change processes, billing, meal plan administration, accommodations process, and contract release. The Manager assists in developing and implementing existing and future HRE housing management systems and accompanying policies and procedures. The Manager will contribute to improving business practices by maximizing the housing management system and student portal functionality, reporting, billing, assignments, meal plan administration, and housing inventory functions. The Manager assists with data management needs through system development and report generation. The Manager of Occupancy is responsible for the direct supervision, training, and evaluation of one (1) Coordinator. The Manager supports furthering the mission of the University of Denver, the strategic initiatives of the Division of Student Affairs and Inclusive Excellence, and the mission, vision, and core values of Housing and Residential Education. This is a 12-month, live-on position. This position summary is not designed to capture all activities, duties, or responsibilities required for this position. Responsibilities may change or new ones may be assigned at any time.

Essential Functions

Occupancy

• Manages all aspects of the housing assignments and occupancy-related modules and functionality in StarRez (housing management software system) and leverages the software to reduce manual operations and increase efficiency.
• Maintains and administers housing processes, such as room change, check-in/check-out, contract release and breakage process, move-in appointments, and vacancies.
• Assists in the accurate administration of student account billing
• Presents technical, operational training, and learning resources for StarRez, housing processes, and other housing management-related systems utilized by DU (C-Cure, Blackboard, TMA, Banner).
• Assists in developing reporting and comprehensive data generation and analysis management in collaboration with the Assistant Director of Occupancy, Residential Operations.
• Assists in developing system functional user protocols by writing and updating procedures.
• Manages meal plan administration and meal plan cash each quarter.
• Maintains professional and technical knowledge of housing software systems by attending professional development workshops, reviewing user publications, establishing professional networks, benchmarking, and participating in professional associations.
• Develop and manage the Early Arrival process in partnership with the Coordinator of Occupancy.

Accommodations

• Implements accommodations and releases approved through Student Disability Services, including but not limited to housing accommodations, Emotional Support Animal management, and Service Animal management.
• Serve as a contact and liaison with Student Disability Services.

Staff Training, Supervision, and Development

• Supervises, trains, and evaluates an administrative support role, Coordinator.
• Attend regularly scheduled one-on-one meetings with the Assistant Director of Occupancy.
• Provide support, training, and professional development during staff meetings.

Student Rights Responsibilities

• Support Student Rights & Responsibilities regarding housing assignment issues.
• Properly report all alleged violations of the Guide to Residence Living, Honor Code, and other University policies.

On-Call Responsibilities

• Participate in a 24/7 Senior Administrator on-call duty and emergency response system for the entire DU residential population.
• The Senior Administrator on-call will respond to all emergency and crisis calls and keep the Assistant Vice Chancellor and Student Affairs informed.
• Executive Leadership Team informed of life-threatening emergencies or serious disruptions that may require campus intervention or follow-up.

Departmental Duties