Manager Network Operations - Public Sector

Technical Project Manager

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We are looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

Individual will perform technical project management functions in the GSD NOC on U.S. Government owned networks. Work location Denver, CO. The position will require an active Government security clearance or successful pre-screen evaluation to obtain a security clearance.

The Main Responsibilities

• Collaborate closely with Federal Program Management Offices and Leadership

• Manage a staff for dark fiber management of Federal customers and networks pertaining to private long-haul DWDM network and services

• Evaluate and develop staff capabilities to adhere to customer defined contractual requirements

• Manage and direct activities affecting DISA service-related contracts

• Review existing process for quality enhancements, develop new process documentation

• Reporting – prepare monthly trouble ticket reports, chronic reports, availability, RFO trending

• Manage ASIs activities pertaining to fiber maintenance, equipment /component replacement, software upgrades

• Deconflicting maintenance activities to avoid controlled seizures

• Asset tracking & logistics RMAs to account for all production inventory

• Attend customer meetings & PMRs

• Escalations – manage outages and direct timely escalations to effect swift restorations alt-routes, etc.

• Ensure fiber testing conforms to established customer guidelines for light levels, optical return loss, fiber characterization

• Documentation – review fiber diagrams for new fiber links with PMO Engineering for accuracy and completeness

• Manage fiber vendors and suppliers

• Trouble ticket management for dark fiber and circuit level issues (scheduling FOPs, working with OSPE/NI, updating tickets, reschedules, working with off-net carriers)

• NOC phone queue to take incoming calls from customer NOCs and other partner affiliated entities

• Processing scheduled maintenance notifications for Federal customers to determine risk assessments, impact level, MOP review

• Provide background and scope of work pertaining to fiber maintenance, circuit grooms, equipment maintenance

• Cataloging maintenance notifications in GSD NOC database, issue status updates for completed and rescheduled work

• Review and evaluate customer maintenance submissions for technical scope and requirements. Coordinate field personnel resources, equipment and test gear.

• Conduct fiber and equipment activities and testing with customer

• Logistics support for equipment and component sparing, expedited shipment support and coordination with Field Operations

• Manage RMAs, track deliveries to and from vendors to ensure inventory levels, validate and locate missing assets, prepare RMA reports and liaise with vendors for technical support

• Research and evaluate project risk – utilize decision making authority to determine solutions for managing the risk

• Review and interpret customer expectations in order to manage customer relationship

• Prepare monthly reports for fiber availability, scheduled maintenance activities, customer network metrics

• Liaise closely with other internal departments – Change Management, OSP Engineering, Field Operations, Construction and Splicing teams

• Act as an advocate for customer maintenance requirements

• Participate in customer presentations

• Interface closely with Program Offices, Service Managers and Property Management

What We Look For In A Candidate

• Minimum of 10+ years' experience with long-haul and next-generation DWDM wavelength systems

• Broad experience with various vendor platforms for optical networks – Ciena, Sycamore

• Dark fiber and circuit level troubleshooting experience.

• Experience with fiber maintenance activities to cover outside plant, and fiber splicing/relocation

• Demonstrated ability to perform process planning and implementation, develop technical documentation and procedure.

• Prior NOC experience is preferred

• Must be well versed in scheduled maintenance processes, fiber maintenance activities, circuit grooms and 3rd party providers.

• Ability to relate technical issues to management and Gov't personnel

• Previous experience with Gov't networks and customers. The ability to interface in a professional manner with management and customers is essential.

• Website management skills to create content, post documentation

• Ability to work in a high stress environment, collaborate very closely with peers, strong communication skills, and able to multitask across multiple issues concurrently.

• Associate degree in Engineering, Electronics, Software, or Networks; or a related technical or vocational education or equivalent experience. Five or more years applicable work experience.

• Candidate must possess active security clearance.

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $108,896 - $145,195 in these states: CO

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing.

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.