Inpatient Service Specialist

Inpatient Service Specialist

The Inpatient Service Specialist (ISS) provides administrative and high-level customer service support to patients, families, and internal team members. The ISS facilitates the patient-family experience in the inpatient units at the main campus. Additional duties may include, but are not limited to, greeting and directing patients and families to various locations; collecting information from patients/families and entering it into a medical records system; answering and routing telephone inquiries; interacting with patients and families in order to determine and best meet their needs; and copying, scanning, and/or filing various documents.

Department Name: Emergency Department

Job Status: 24 hours per week, eligible for benefits

Shift: Days. Saturday - Sunday, 6:45am - 7:15pm. Some holidays per unit guidelines.

Qualifications

EDUCATION - High School Diploma or equivalent.

EXPERIENCE - One year of administrative/clerical experience in a customer service environment.

EQUIVALENCY - A relevant associate or bachelor degree may substitute for the required experience on a year for year basis.

Responsibilities

POPULATION SPECIFIC CARE No direct patient care.

ESSENTIAL FUNCTIONS An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the functions which the employee may be expected to perform.

• Facilitates family and patient orientation to the unit/clinic, inclusive of all patient and family amenities (videos, kitchen, lounge, phones, data ports, and etc.).
• Conducts patient and family rounding to ensure patient's/family's comfort level and to provide excellent customer service.
• Provides general support for administrative functions and processes that support a department and its team members.
• Arranges and schedules meetings, including conference calls and seminars.
• Creates and maintains files and/or filing systems.
• Provides a high level customer service support and assistance to patients, families, physicians, and internal team members.
• Performs reception duties utilizing various systems including telephone, fax machine, mail services, and email and copy services.
• Performs data entry functions, including patient demographic information and patient updates in a medical records system.
• Performs responsibilities related to creating patient identification cards, including photographing patients.
• Supports patient safety by adhering to all infection control.