Help Desk Support

Help Desk Contractor Opportunity

As a Help Desk Contractor, you will provide front-line technical support in a high-volume customer contact center environment. This role is 100% phone-based, supporting thousands of internal users and hundreds of applications, from Microsoft products to proprietary systems. The team currently handles 800–1,100 calls daily, with individual agents managing 10–30 calls per day using ServiceNow for ticketing.

Top responsibilities include:

• Deliver first-contact resolution and superior customer service via multiple communication channels.
• Troubleshoot and resolve a wide range of technology-related issues or escalate as needed.
• Accurately document all interactions in the contact tracking system and maintain ticket ownership.
• Utilize knowledge management tools to assist clients effectively.
• Guide users through online forms for system access, services, hardware/software requests.
• Perform basic software installations and diagnose connectivity issues.
• Escalate trends and outages to leadership for Service News postings.
• Manage time effectively in a contact center environment and log activities using required codes.

Shift: 5 weeks onsite training and then representatives work a hybrid schedule—10 days per month in-office—with remote work requiring a dedicated workspace, reliable internet, and availability for an 8-hour shift between 6:30 AM – 9:00 PM EST.

Required qualifications:

• 3+ years recent help desk troubleshooting experience in a call center environment.
• Basic technical knowledge of: installing, troubleshooting, and maintaining computer hardware/software, Windows operating systems, mobile devices, networking, business applications, and security products.
• Ability to work non-standard shifts, including nights, weekends, and some holidays.
• Strong written and verbal communication skills.
• Excellent analytical and problem-solving abilities.
• Professional demeanor when interacting with employees at all organizational levels.

Training program:

• Duration: 5 weeks of intensive classroom training.
• Active participation required—engagement, note-taking, and questions encouraged.
• Weekly quizzes and a final exam (80% minimum score required) to graduate.
• Failure to meet training standards will result in termination of the assignment.

Skills & tools:

• Help Desk Support | Troubleshooting | Customer Service | Service Desk | Windows | Phone Support | Ticketing Systems | ServiceNow

Job type & location: This is a contract to hire position based out of Denver, CO.

Pay and benefits: The pay range for this position is $27.00 - $29.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace type: This is a hybrid position in Denver, CO.

Application deadline: This position is anticipated to close on Nov 28, 2025.

About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.