Customer Service Representative

Customer Service Representative

Pilgrim's team is looking for a Customer Service Representative to join us at our corporate office in Greeley, Colorado. In this role, you will act as the liaison for our customers and support our sales team in every endeavor. This position processes all orders received on a daily basis for accounts that are assigned to this position and coordinates the processing of the customer order with production planners, warehouse personnel, transportation, sales, and the customer. This position is fully onsite.

Responsibilities

• Order entry
• Liaison between customers and sales
• Send customers weekly updates and verify that customer requested price matches system price
• Act as the daily point of contact with customers via telephone and email
• Handle customer issues/complaints daily:
• ETAs on trucks and any transportation issues
• Shortages and overages of product
• Invoice adjustments, credits, and billing questions
• Confirm order acknowledgement within 2 hours of receiving order
• Maintain a weekly order/shipping schedule per customer
• Report customer feedback and all customer complaints to management
• Become familiar with customers' needs
• Provide information on your area as requested
• Enter credits, deductions, and complaints into High Radius
• Miscellaneous reports for Sales Representatives
• Backup for other CSRs
• On-call weekend/holiday rotation
• Other duties as assigned

Qualifications

• Efficiency in 10-key required
• Outstanding customer service skills required
• Professional telephone skills
• Ability to work in a fast-paced environment
• Strong communication skills
• Efficient and detail oriented
• Maintain a positive attitude while dealing with multiple tasks
• General working knowledge of SAP, Microsoft Excel, and Microsoft Outlook
• Can perform the functions of the job with or without a reasonable accommodation

The applicant who fills this position will be eligible for the following compensation and benefits:

• Benefits: Vision, medical, and dental coverage begin after 60 days of employment
• Paid Time Off: sick leave, vacation, and 6 company observed holidays
• 401(k): company match begins after the first year of service and follows the company vesting schedule
• Base salary of $19/hr
• Career Development: Our company is dedicated to supporting professional growth by offering continuous learning opportunities and a focus on career growth through various learning and development programs

Pilgrim's is a leading global food company with more than 62,000 team members worldwide. The company processes, prepares, packages, and delivers fresh, frozen, and value-added food products for customers in more than 100 countries. Pilgrim's operates protein processing plants and prepared foods facilities in 14 states, Puerto Rico, Mexico, the U.K, the Republic of Ireland, and continental Europe. Pilgrim's is headquartered in beautiful Greeley, Colorado, at the JBS USA corporate office where our 1,200 employees enjoy more than 300 days of sunshine a year.

Our mission: To be the best in all that we do, completely focused on our business, ensuring the best products and services to our customers, a relationship of trust with our suppliers, profitability for our shareholders, and the opportunity of a better future for all of our team members.

Our core values are: Availability, Determination, Discipline, Humility, Ownership, Simplicity, Sincerity

EOE, including disability/vets