Customer Service REP I

Customer Service Representative

Under direct supervision and through initial training, this position handles routine customer service cases. Achieves customer satisfaction with accurate, timely, and consistent information. Maintain customer files to ensure up to date information. Research and respond to customer inquiries. Manage customer requests for assistance, information, and issue resolution. Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met. Maintain regular communication with decision makers within customer organizations. Train customers on various business issues and applications to maximize value. Respond to various customer requests and needs. Answer inquiries by phone, email, and internet response. Perform other duties as needed or assigned by supervisor.

Pay rate: $20.75 per hour. Schedule: Sunday-Thursday 8:30am-4pm Generous benefits available on your 60th day: medical, dental, and vision insurance, FSA/HSA and company-paid life insurance. Get paid early. Get paid fast. 401(k) with annual company match. Paid holidays, vacation time, educational assistance program, and more!

Minimum qualifications and requirements: High school diploma or GED. Up to 2 years of experience in a customer service role. Ability to type 45 wpm and perform 10-key by touch. Strong verbal and written communication skills, and organization and planning skills. Knowledge and experience with Microsoft office applications. Ability to prioritize pending tasks in a logical manner. Ability to learn quickly and retain information.

Working conditions: Office environment. Candidates may be subject to a background check and drug screen, in accordance with applicable laws. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Primary location: United States-Colorado-Commerce City Work Locations: FS121 DC Denver 17100 E 81st Ave Commerce City 80022.