Customer Service - Donor Support Technician

Job Opportunity

Responsible for preparing the donor, donor area, and equipment for the pheresis processors. You will report to the Assistant Center Manager. Prepares the autopheresis machine for the pheresis process. Monitors the donor and the pheresis process, responds to specific alarms or signals that may occur during the process. Disconnects the donor when the process is complete. Maintains alertness and awareness to any reaction donor may have during or after the pheresis process and notifies appropriate staff. Uses Personal Digital Assistant (PDA) to record incidents that occur during the pheresis process, such as machine alerts and alarms, volume variances, and donor adverse events. Uses PDA to link equipment and soft goods used in the pheresis process to the appropriate donor. Alerts Group Leader or Supervisor of donor flow issues. Ensures the accurate recording of donor data in the electronic donor information management system as outlined in the Standard Operating Procedures (SOPs). Understands the policies and procedures associated with hyper immune programs at the center if applicable. Maintains clean efficient work environment, and ensures sufficient operating supplies and forms are available as needed. Follows all Health Safety & Environmental (HSE) and Occupational Safety and Health Administration (OSHA) policies and procedures. Promotes safety in all actions. Maintains confidentiality of all personnel, donor, and center information. May be cross-trained in other areas to meet the needs of the business. Bilingual skills may be required, at the discretion of the organization, to meet the needs of the business. Performs job-related duties as assigned.

Your skills and experience

Education: High school diploma or equivalent required

Experience: Minimum of three (3) months' work experience, preferably in medical or health provider environment or equivalent combination of education and experience. Will perform basic math calculations

Working Conditions (physical & mental requirements): Understand, remember and apply oral and/or written instructions. Understand and follow basic instructions and guidelines. Must be able to see and speak with customers and observe equipment operation. Occasionally perform tasks while standing and walking up to 100% of time. Reach, bend, kneel and have high level of manual dexterity. Occasionally be required to lift and carry up to 25 pounds. Fast paced environment with frequent interruptions. Frequently exposed to hazardous chemicals, extreme temperatures and to blood borne pathogens. Required to wear Personal Protective Equipment while performing specific tasks or in certain areas. Required to work overtime and extended hours to support center operational needs.

The expected base pay for this position at hiring is $14.10/hour - $16.25/hour. Please note this wage range reflects what CSL expects to pay for this position at the listed location as of the time of this posting. Individual base pay for a successful candidate within this range is determined by qualifications, skill level, experience, competencies, and other relevant factors.

CSL offers the following benefits for this part-time position: Paid sick leave; and the option to participate in CSL's 401(k) Savings Program.

CSL Plasma operates one of the world's largest and most sophisticated plasma collection networks, with over 350 plasma collection centers in the U.S., Europe, and China. Headquartered in Boca Raton, Florida, CSL Plasma is a subsidiary of CSL Behring, a global biotherapeutics business and a member of CSL. Plasma collected at CSL Plasma facilities is used by CSL Behring for the sole purpose of manufacturing lifesaving plasma-derived therapies for people in more than 100 countries. The parent company, CSL, headquartered in Melbourne, Australia, employs 32,000 people.

At CSL, Inclusion and Belonging is at the core of our mission and who we are. It fuels our innovation day in and day out. By celebrating our differences and creating a culture of curiosity and empathy, we are able to better understand and connect with our patients and donors, foster strong relationships with our stakeholders, and sustain a diverse workforce that will move our company and industry into the future.