Constituent Services Analyst

Constituent Services Analyst

Constituent Services Analyst Salary $60,000.00 - $72,000.00 Annually Location Denver Metro, CO Job Type Full Time Primary Physical Work Address 200 East Colfax, Rm 011, Denver, CO 80203 Hiring Pay Rate $60,000 to $72,000 per year Department Contact Information april.bernard@coleg.gov 303-866-4789

This announcement is not governed by the selection processes of the classified personnel system. Applications will be considered from residents and non-residents of Colorado. How to apply online applications through the Colorado Jobs portal will not be accepted. Please follow instructions on the job announcement for submitting an application.

Description of Job

Primary responsibilities constituent services analysts assist members of the general assembly by addressing constituent concerns related to state government, legislation, and colorado laws. Analysts work with state agencies to resolve issues related to state programs and services, research constituent questions about legislation and state laws, and provide written and verbal responses to constituents. Analysts do not provide legal advice. The position involves significant interaction with the public. This position requires the ability to work in a nonpartisan manner in a partisan environment, and to provide objective information regardless of the issue or personal opinions.

Other responsibilities constituent services analysts may work with research staff to create public facing informational documents related to state programs or legislation of interest to the public. Constituent services analysts may also assist with other special projects.

Minimum Qualifications, Substitutions, Conditions of Employment & Appeal Rights

Required knowledge, skills, and abilities a successful candidate will:

• be inquisitive;
• have customer service experience dealing with complex issues and personalities;
• write clearly and concisely about complicated topics;
• have the ability to quickly and proficiently understand and absorb new information;
• have strong research and policy analysis skills;
• work effectively across a range of policy areas of interest to members of the public;
• work in a nonpartisan manner in a partisan environment, and provide objective information regardless of the issue or personal opinions;
• have excellent writing, communication, and proofreading skills;
• use technology effectively and learn new skills as necessary; and
• manage their time and workload effectively in a fast-paced environment.

constituent services analysts address issues in a wide variety of subject areas, therefore, familiarity with state government agencies is preferred.

education and experience requirements the minimum educational requirement is a bachelor's degree from an accredited college or university.

Work Environment and Remote Work

legislative council staff offers a flexible work environment that is designed to meet the needs of the legislature and allow staff to work remotely most of the year. During the four-month legislative session (january to may), this position is required to be primarily in-person at the state capitol. During the eight-month legislative interim (may through december) we offer a hybrid work environment.

Salary and Benefits

the salary range for this position is $60,000 to $72,000 per year, with salary level within this range commensurate with education and experience. Legislative Council Staff employees are not members of the state personnel system. Legislative Council Staff is committed to providing employees with a strong and competitive benefits package that supports you, your health, and your family. Our benefits package includes:

• pera retirement benefits, including the pera defined benefit plan or pera defined contribution plan, plus optional 401k and 457 plans;
• medical, dental, and vision insurance coverage;
• automatic short-term and optional long-term disability coverage;
• life and ad&d insurance;
• flexible spending accounts (fsas);
• a variety of discounts on services and products available through the state of colorado's work-life employment discount program; and
• credit union of colorado membership eligibility.

our generous and flexible leave policies include:

• a minimum of three weeks of annual leave, based on tenure, and accrued on a monthly basis;
• eleven annual paid holidays;
• sick leave;
• flexible work schedules during the legislative interim; and
• a generous compensation time policy.

How to Apply

please send your application to april.bernard@coleg.gov with the subject "constituent services analyst". Apply by 8/22/25. Your application should include:

• your resume; and
• a cover letter

candidates selected for an interview will be asked to provide a list of three professional references.

Accessibility Statement

the colorado general assembly complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please contact our ada coordinator for internal staff services at lhrd@coleg.gov or call 303-866-3393. Visit leg.colorado.gov/accessibility for more information.

Agency Contact Information

if you have questions or need additional information about this position, please contact april bernard at 303-866-4789 or april.bernard@coleg.gov.