Commercial HVAC Service Supervisor

Service Supervisor

LONG Building Technologies, Inc. is an Equal Opportunity Employer. As a Service Supervisor at LONG, you will lead and support a team of HVAC Service Technicians, ensuring the successful installation, maintenance, troubleshooting, and repair of HVAC systems within your designated area. Your role will involve supervising daily operations, providing hands-on training to new hires, and delivering ongoing training to current technicians. In addition to overseeing your team, you will handle complex service calls and serve as a subject matter expert in all areas of HVAC systems under your responsibility.

Pay range: $55 - $62 per hr. plus potential profit share.

Benefits: Medical, Dental and Vision Insurance, Voluntary Life Insurance, Voluntary Accident and Critical Care Insurance, Basic Life, Short-Term and Long-Term Disability, Employee Assistance Program (EAP), 401(k) with Employer Matching contributions, Profit Sharing/Bonus/Commission Program as applicable, Paid Time Off, Paid Community Service Day, 8 Paid holidays, Tuition Reimbursement, Pet Insurance, Legal and IDShield are offered to eligible employees.

Essential Duties and Responsibilities

To perform this job successfully, you must be able to perform each essential duty satisfactorily. Other duties or tasks assigned as required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The essential functions of this position include but are not limited to:

• Oversee the daily activities of technicians, including task assignment, progress monitoring, and ensuring quality and timely completion of tasks.
• Provide guidance and support for complex troubleshooting, system diagnostics, installations, and technical issues.
• Supervise, mentor, and manage technicians, including hiring, performance evaluations, coaching, and disciplinary actions.
• Train and set ongoing training goals and objectives for HVAC Service Technicians while supervising progress.
• Manage budgets, schedules, and resources efficiently.
• Provide support and be a back-up to the Service Manager as needed.
• Recommend procurement and ensure care of all required service tools, inventory, and vehicles.
• Ensure the quality of service delivered by HVAC Service Technicians adheres to department procedures and standards.
• Address escalated customer complaints with a strong focus on delivering exceptional service and ensuring customer satisfaction, prioritizing swift and effective resolution.
• Continue to perform maintenance, troubleshooting, repairs, and installation of higher-level service calls as needed.
• Create, train for, and maintain a culture of excellent customer service among technicians.
• Maintain positive working relationships with customers, technicians, dispatch, sales, and management.
• Promptly and accurately complete all required paperwork while on the job.
• Work to ensure that LONG is fairly compensated for all work including that performed outside contractual obligations.
• Provide documentation as needed for scheduling, personnel, billing, and job site issues.
• Perform timely and accurate timecard reporting.
• Enforce safety procedures, conduct safety inspections, and promote a culture of safety within the team.
• Ability to work after-hours when needed.
• Other duties as assigned.

Qualifications

- 2-year HVAC technical degree and 6 years HVAC service experience and proven experience that demonstrates leadership qualities or equivalent combination of education and experience.

- Knowledge of dispatch, job cost, HVAC mechanical and electrical systems, controls, technical service procedures, and safety practices.

- Exceptionally advanced understanding of commercial heating, ventilation, air conditioning, or electrical systems with a comprehensive knowledge of VRV and VRF commercial HVAC systems.

- Valid CFC Refrigeration certificate.

- Maintain company trade licenses and skills applicable to HVAC, chiller, boiler, and controls service.

- This role necessitates safely and legally operating a company vehicle to travel to job sites and visit customer locations for inspections.

- Advanced oral, written, interpersonal communication skills, as well as excellent documentation and organizational skills.

- Proficiency with Microsoft Office programs (Word, Outlook, Excel) and able to learn additional computer software quickly.

- Capability to work in confined or tight spaces such as mechanical rooms for installation and repair tasks.

Preferred Qualifications

No candidate will meet every single desired qualification. If your experience looks a little different from what we have identified and you think you can bring value to the role, we would love to learn more about you!

Physical Requirements

This position may involve standing for extended periods and working in tight spaces.

This position may require lifting to 75 lbs. from floor to countertop and countertop to floor.

This position may require climbing ladders and the ability to function at heights.

Environment

Inside and outside work environment.

Hazards

High precarious places - General construction worksite hazards - Working in inclement weather conditions.

Competencies

To perform this position successfully, an individual must display the following qualities. LONG expects its employees to understand and meet customer needs, collaborate effectively with colleagues, manage potential hazards and risks, and engage with and contribute to the community. These values are part of our core values used as performance metrics and are integral to company culture.

LONG Building Technologies, Inc. is a leading provider of HVAC equipment and contracting services, serving commercial clients. With a strong commitment to quality and customer satisfaction, we pride ourselves on delivering innovative solutions and exceptional service. Our company operates in an environment where unions play a significant role, ensuring fair labor practices and adherence to industry standards.

*At LONG Building Technologies, we don't just accept difference - we celebrate it, and we thrive on it for the benefit of our co-workers, our customers, and our company. We are proud to be an equal opportunity employer and an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or Veteran status.*