Business Support Analyst Mid Level – Reputation And Risk

Business Support Analyst – Mid-Level

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families. Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity: Reputation and Risk is seeking an experienced Business Support Analyst – Mid-Level, to join our team and provide data analytics services to the Corporate Communications and Public Affairs Office. The incumbent will assist business operations by collecting moderately complex data from trusted sources, using statistical techniques to analyze the data for trends, as well as generating reports and data visualizations that leaders will use to make informed decisions. Conduct data analytics activities for high profile initiatives, such as USAA's philanthropic, volunteer, and member-giving efforts. Make recommendations leading to the achievement of strategies and objectives. We offer a flexible work environment that requires an individual to be in the office 4 days per week. This position will be based in the following location: San Antonio TX, Plano TX, Charlotte NC, Tampa FL, Colorado Springs CO or Phoenix AZ. Relocation assistance is not available for this position.

What You'll Do:

• Provides moderately complex operational support on current processes and supports business operations and management in identifying opportunities and solutions to meet current and future business needs.
• Validates information for moderately complex and interfaces with other departments to include presentations of documented findings, alternatives and recommended actions.
• Participates in the planning, research, analysis, development, and implementation of new and modifications to existing applications and processes to provide new or improved capabilities, products, and/or services.
• Develops and maintains a understanding of overall moderately complex business functions.
• Gathers information for moderately complex processes, analyzes data and trends, identifies root causes, and develops work products.
• Reviews, validates, and/or analyzes reports that function as a control to existing processes.
• Assists with the documentation of new and revised departmental procedures.
• Develops and analyzes additional ad-hoc reports as needed by Management.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What You Have:

• Bachelor's degree; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree.
• 4 years of experience in end-to-end analysis and/or operations experience, including: requirement gathering and documentation, operational planning and forecasting, data analytics, or current/future state analysis, in direct support of business planning initiatives and optimization of business operations.
• Proficient knowledge of a wide variety of systems coordination, process/product review initiatives and the development of management information requirements for related business functions.
• Knowledge of business operations and systems/business requirements processes.
• Experience with business intelligence tools, such as Tableau, Microsoft Power BI, Google Analytics.
• Experience with data analysis and programming tools, such as SQL, Python and R.

What Sets You Apart:

• Proven experience with predictive analytics.
• Proven experience with prescriptive analytics.
• Demonstrated experience with data management.
• US military experience through military service or a military spouse/domestic partner.

Compensation range: The salary range for this position is: $69,920- $133,620.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting. USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.